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Order Management Specialist
Hitachi Energy
posted 11d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manages or performs work across customers in multiple countries related to orders and execution of the orders.
- An Experienced Professional applies practical knowledge of job area typically obtained through advanced education and work experience.
- Co-ordinate with factory to ensure customers deliveries requirements are fulfilled.
- Problems faced are difficult but typically not complex. Need excellent problem-solving skills.
- May influence others within the job area through explanation of facts, policies and practices.
- Responsible for all the customers orders for the assigned Area - from order booking to dispatch and delivery to customer place including export documentation/ invoicing knowledge.
- Customer assistance: Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Customer requests: Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
- Sales & operations Planning: Responsible for sales and operations planning for customers.
- Customer relations: Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process.
- Data analysis: Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting relevant information.
- MIS: Responsible for monthly reporting for order & revenue.
- Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
- Bachelor s in electrical engineering.
- With 8-10 years of experience. Experience in Order handling / Order management.
- Experience in Switchgears industry is added advantage.
- Excellent communications skills. Good hold on English. Analytical and problem-solving skill with ability to manage multiple tasks.
- Handled Export order execution.
- Must be familiar with SAP environment. Well versed with MS Office
- Proficiency in both spoken & written English language is required.
Employment Type: Full Time, Permanent
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What people at Hitachi Energy are saying
Order Management Specialist salary at Hitachi Energy
reported by
6
employees
with 2-11
years exp.
₹2.6
L/yr - ₹10
L/yr
16%
more
than the average Order Management Specialist Salary in India
View more details
What Hitachi Energy employees are saying about work life
based on 645 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Hitachi Energy Benefits
Submitted by Company
Work With Purpose Energize Your Career Think Big Diversity+ Collaboration = Great Innovation Cultural Exchange
Submitted by Employees
View more benefits 
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