Team Lead, CSS HR

Team Lead, CSS HR
Grade: Team Lead
Salary: As per the industry

Our Company

This is an exciting opportunity in a growing internal global mobility team where you will utilize your Global Mobility industry experience to communicate with international assignees, Hitachi Group Companies, stakeholders, and service providers (internal and external) while managing Mobility Specialists.

The CSS HR Global Mobility Team is responsible for delivering a scalable Global Mobility Program to support the seamless movement of employees. As Hitachi s Global Mobility Program expands internationally, CSS HR needs an experienced Global Mobility Team Lead who will be an operational partner to build and scale our international assignments.

A successful candidate is someone who is self-motivated and thrives in a fast-paced ambiguous environment and strives to provides seamless assignee experiences to all Hitachi Group Companies. We need someone with mobility knowledge, a strong operational background and cross functional project management experience to optimize existing local/regional processes as well as develop new processes that are aligned globally where possible.

Position Responsibilities

• Manages end-to-end mobility support for assigned Hitachi Group Companies, including gathering and validating information for allowance calculations & prorations

• May manage end-to-end VIP assignments

• Acts as the day-to-day point of contact for mobility questions for assigned companies

• Serves as escalation point for team of Mobility Specialists

• Explains and administers policy benefits to assignees, Group Company HR, and other internal stakeholders

• Manages one or more Mobility Specialists, serving as a role model for the team

• Leads training and acts as a subject matter expert

• Conducts user acceptance testing for process enhancements/technology development

• Serves as change champion and trains other staff members on process enhancements

• Counsels team on process improvements with a customer service focus

• Oversee and assist team member(s) day-to-day activities; may perform annual performance reviews, disciplinary action, and terminations

• Interviews and screens applicants for open positions and participates in selection process

• Leads, manages, and guides multiple projects concurrently

• Works closely with Global Mobility CoE and AssignmentPro team to implement system for Hitachi Group Companies

• Partners with cross-functional teams to develop seamless processes that support mobility needs while maintaining excellent customer service, compliance, and efficiency

• Establishes and manages day-to-day relationships with external mobility vendors to ensure service levels are met

• Documents, reviews, and creates SOPs, process guides, and other documentation to ensure our internal team, key business stakeholders, and assignees understand mobility processes and procedures.

• Communicates proactively with assignees, partners, and teams to identify problems, help build solutions, and deliver training and communications plans to team members

• Ensures privacy compliance, including establishing process steps and standardization, and leveraging tools and automation where possible.

• Ensures all business stakeholders and assignees have timely and accurate information relating to Global Mobility processes, policies, and procedures.

Special Requirements

• Minimum of 5 -7 years experience in a mobility consultant role, experienced in managing end to end process of international assignment lifesycle

• AssignmentPro experience and knowledge preferred

• Bilingual English and Japanese preferred

• Excellent customer service and communications skills

• Must be agile and able to perform in a fast paced and ambiguous environment

• Strong time management skills; demonstrated ability to manage and prioritize multiple competing tasks

• Prior experience overseeing staff preferred

• Ability to follow policies and procedures

• Self-motivated and be able to motivate and engage assigned team members

• Team oriented mindset while able to act independently

• Strong analytical and project management skills with experience creating, leading, documenting processes to help scale the mobility program.

Our Values

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn t impact your ability to do the job, including race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit: