Manager - Workforce Planning (2-4 yrs)

- Manage a team of Real Time Analysts.

- Trigger alignment of schedules across partner / inhouse sites with staffing. requirements and operational metrics as and when required on an intraday basis.

- Communicate with WFM scheduling manager on any items that can be incorporated. in the near-term action plan and schedule improvement.

- Identify and analyze issues, complete post-mortem reports, and provide feedback.

- Communicate with partner/client POCs to address variances.

- First level of escalation for Intraday issues.

- Design/modify/implement processes to increase RTA effectiveness.

- Experience in managing a Real Time team for 2++ years.

- Experience in managing multi-site and multi vendor environments.

- Strong communicator and decision maker.