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Avature HR Support Associate
2-7 years
Bangalore / Bengaluru
1 vacancy
Avature HR Support Associate
Hireflex247
posted 4mon ago
Job Role Insights
Key skills for the job
Job Description
Location: Bengaluru, Fully Remote
Job Type: Full-Time
- Avature System Support:
- Provide day-to-day technical support and troubleshooting for the Avature platform to HR teams and end-users.
- Resolve system issues and user queries related to Avature, ensuring timely and efficient service delivery.
- System Configuration & Maintenance:
- Assist with the configuration and customization of Avature workflows, forms, and reports to meet business requirements.
- Regularly update and maintain system data, ensuring accuracy and compliance with company policies.
- User Training & Documentation:
- Develop and deliver training sessions for new and existing users on the Avature platform, covering best practices and new features.
- Create and maintain user guides, FAQs, and other support documentation to assist users in navigating and utilizing the Avature system effectively.
- Data Management & Reporting:
- Assist with data entry, data integrity checks, and report generation using Avature and other HRIS systems.
- Generate custom reports and dashboards in Avature to support HR decision-making and analytics.
- Process Improvement:
- Collaborate with HR and IT teams to identify areas for process improvement and contribute to system enhancements.
- Provide feedback and suggestions to improve user experience and streamline HR processes within Avature.
- General HRIS Support:
- Support the HRIS team with other HR system-related tasks as needed, including integrations with other HR tools and platforms.
- Assist with the rollout of new features and system updates, ensuring minimal disruption to users.
- Experience:
- 2+ years of experience in a support role, preferably with experience in HRIS systems.
- Proficiency in using and supporting Avature is highly desirable.
- Technical Skills:
- Strong computer skills, including Excel, Word, PowerPoint, Outlook, Visio, and SharePoint.
- Familiarity with HRIS systems and their integration with other business applications.
- Communication Skills:
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Experience in creating user documentation and delivering training sessions.
- Organizational Skills:
- Strong attention to detail with the ability to manage multiple tasks simultaneously.
- Ability to work efficiently in a fast-paced environment and adapt to changing priorities.
Employment Type: Full Time, Permanent
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