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55 Hillenbrand Jobs
Senior Service Engineer
Hillenbrand
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- To Provide End to End support to customers from Installation of Machines to breakdown calls, machine problem, Spare Support, Training for Machine Operating, Processing Problem, etc.
- Coordinate for pre installation requirement with customer.
- Developing Implementation of the Corrective / Preventive actions for any Machine further ensuring the Global Action of All Machines. Responsible for trouble shooting and providing solutions to overcome the problem.
- Responsible for installation and servicing of all machines in the region.
- Providing supports to customers for Mould Trial (In - House on Site) for Machine Shipment
- Responsible for Assembly of Machines Machines operations at Customer Site
- Provide training to customers for the Machine Operating Trouble Shooting of Machine Issue
- Responsible for retention of existing customers and visiting customers regularly to ensure liaison converting them into repeat customers,
- Submitting the Field return part to factory for analysis as well as to recover cost of warranty of the part.
- Releasing flash for parts failure.
- Ensure customer training and customer care visit.
- Ensuring compliance to operational control procedure requirements maintain history file.
- Generation of ERN (Engineering Request Note) for Modification in Machines
- Generation of Spare Parts Business Developing the Spare Parts recommendation
- Maintaining Machine History in Sales Force
- Preparing Submission of Service Report for each machine
- Maintaining Software Backup / Hydraulics Circuits Bill of Material on Service Portal
- Providing Support Suggestions to Design, Assembly Testing Team
- Developing the FOC Spare Kit to Support Sales Engineers.
- Collection of Balance Payments for Spare parts.
Employment Type: Full Time, Permanent
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What Hillenbrand employees are saying about work life
based on 11 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Hillenbrand Benefits
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