Senior Digital Solution Advisor (Software Sales, B2B Saas Sales)

JOB SUMMARY:

The Digital Solution Advisor / Senior Digital Solution Advisor (DSA / SDSA) is a part of the front-end sales/ account management team at HighRadius and works closely with the Account Executive (AE) in day-to-day interactions with the prospect/ customer.

The DSA/SDSA will carry a Sales quota target and the primary responsibility is to move deals through the sales pipeline across the various sales stages to closure and also customer satisfaction (NPS 50)/renewals/minimize churn.

HighRadius End-to-End Sales and Customer Management Process

HighRadius follows a Two-in-a-Box model where DSA/SDSA and an Account Executive (AE) are involved in every interaction with a prospect/ customer.

RESPONSIBILITIES:

• Work along with the Account Executive (AE) to move deals/ opportunities through the pipeline.
• Interact with the prospect/ customer on a day-to-day basis
• Requirement gathering and Customer qualification via a systematic analysis of customer business.
• Product demonstration to Finance department of Fortune 1,000 companies (CXO, VP, Director Level audience)
• Develop a detailed Cost Benefit ROI/ Business Case model
• Strategize/ develop a plan to take on the competition and take deals/ opportunities to successful closure
• Churn management - maximize customer satisfaction
• Analyze customer tickets and coordinate with respective departments (support, product, etc.) to be sure we are closing tickets and ensuring high customer satisfaction
• Negotiate and close renewals
• Proactively manage customers to minimize churn

REQUIREMENTS:

Experience: 3 - 10 Years Experience

Role: We have multiple roles the final role will depend on the candidates experience and credentials

Education: B.Tech/B.E//M.C.A/M.S/M.Tech. Preference will be given to MBA candidates.

MBA and undergrad from reputed institutions is an advantage

Other Requirements:

• Prior Sales/Business Development/Pre-Sales/ Consulting experience/ Customer Success
• Hands-on working experience with ERP softwares and/or cloud computing knowledge is an advantage
• 3-6 Years of experience is required
• MBA and undergrad from reputed institutions is an advantage
• Experience in working with North American or European customers in a consultative sales role would be an advantage
• Prior Accounts
• Receivable knowledge would be an advantage
• Enterprise Sales, Digital Transformation, SAAS Sales - Cross Selling & Up Selling

Soft Skills:

• Highly Organized and Self Motivated
• Possesses excellent communication and presentation skills
• Comfortable interacting with CXO level employees of Fortune 1,000 companies
• Excellent at teamwork and ability to work in a distributed delivery environment
• Possesses and demonstrates high integrity and credibility as perceived by all those with whom they will work
• Strong intellect coupled with proficient commercial instincts
• Unwavering focus on results/target