HighLevel - Product Manager - Marketplace (3-9 yrs)

About HighLevel

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.

About the role:

We are seeking a talented and experienced Product Manager to join our team. The successful candidate will drive the development of our developer App Marketplace module.

As a Product Manager specialising in App Marketplace, your role will involve overseeing the development and management of our marketplace products and their modules. You will collaborate closely with cross-functional teams, including engineers, designers, marketers, and customer success professionals. Your goal will be to define, prioritise, and deliver innovative solutions that enable our developer partners and customers to grow and manage their businesses seamlessly.

Your roles & responsibilities:

Strategy & Vision:

- Establish the strategic direction and vision for HighLevel's App Marketplace product features.

- Make informed decisions about product roadmaps based on market trends, customer needs, and competitive landscape.

Product Planning and Roadmap:

- Collaborate with stakeholders to identify and prioritize user requirements and feature enhancements.

- Collaborate with customers to identify their needs and current challenges, which would feed forward into the Product planning process.

- Develop and maintain a detailed product roadmap for the App Marketplace, aligning it with the company's overall product strategy and goals.

Requirements Definition:

- Conduct user research, interviews, and data analysis to gather insights and identify pain points.

- Translate user needs into clear and actionable product requirements, user stories, and acceptance criteria.

Product Development and Launch:

- Collaborate with engineering and design teams to ensure timely and high-quality product delivery.

- Plan and execute product launches, including creating go-to-market strategies, coordinating marketing efforts, and driving user adoption and engagement.

Stakeholder Communication:

- Communicate product plans, progress, and updates to internal teams and stakeholders, including executives.

- Act as a subject matter expert on App Marketplace, providing guidance and support to internal teams and external customers.

Performance Monitoring and Analysis:

- Define and track key product metrics to evaluate product performance and drive data-driven decision-making.

- Monitor customer feedback and conduct competitive analysis to identify areas for improvement and address customer pain points.

What we're looking for;

- Domain Knowledge: Strong understanding of CRM & SaaS concepts, technologies and market trends.

- Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure product success.

- Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.

- Leadership and Collaboration: Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment.

- User-Centric Mindset: Deep empathy for users and a strong passion for delivering exceptional user experiences.

- Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success.

- Experience with App Marketplace: Prior experience in building and managing app marketplace products for a CRM platform or product.

Experience;

- Minimum 3+ years as a Product Manager, with a preference for CRM products & SaaS experience.

- Bachelor's degree in computer science, engineering, business, or a related discipline.

- Familiarity with leading CRM platforms and their landscape