HighLevel - Product Manager - Voice AI (3-8 yrs)

About HighLevel:

Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a B2B SaaS platform focused on marketing agencies and entrepreneurs. Our goal is to be a comprehensive solution for managing all types of businesses. Our clients include digital marketing agencies, ad agencies, SEO agencies, call centers, sales agencies, affiliate marketers, white-label software sellers, and freelancers. We serve a variety of niches such as real estate, dental & medical, local businesses, e-commerce, professional services, home services, digital courses & community managers, social media influencers, and field services. Our platform includes various product areas such as CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. We serve over 70,000 agencies and 600,000 small & medium businesses, supported by a 1,200+ strong remote team across 15 countries.

About the Role:

HighLevel Inc is actively seeking a dynamic Product Manager to spearhead the Voice AI product within our team. In this influential role, you'll be at the forefront, identifying opportunities, conducting proof of concepts, shaping user experiences, and crafting innovative solutions. Collaborating closely with diverse teams, including engineers, marketers, support agents, and customer success, you will play a pivotal role in defining, prioritizing, and bringing to fruition groundbreaking solutions.

This role offers a unique opportunity to drive innovation, optimize user experiences, and enhance customer interactions through the strategic application of AI. Join us at HighLevel Inc and be a vital part of reshaping the future of our AI landscape.

Type - Full Time (Remote in India)

Your Roles & Responsibilities:

Strategy & Vision:

- Establish the strategic direction and vision for the product features.

- Make informed decisions about product roadmaps based on market trends, customer needs, and competitive landscape.

Product Planning and Roadmap:

- Collaborate with stakeholders to identify and prioritize requirements and feature enhancements.

- Collaborate with the support team to identify their needs and current challenges, which would feed forward into the Product planning process.

- Develop and maintain a detailed product roadmap for our Voice AI, aligning it with the company's overall product strategy and goals.

Requirements Definition:

- Conduct user research, interviews, and data analysis to gather insights and identify pain points.

- Translate user needs into clear and actionable product requirements, user stories, and acceptance criteria.

Product Development and Launch:

- Collaborate with engineering, design, and support teams to ensure timely and high-quality product delivery.

- Plan and execute product launches, creating go-to-market strategies, coordinating marketing efforts, and driving user adoption and engagement.

Stakeholder Communication:

- Communicate product plans, progress, and updates to internal teams and stakeholders, including executives.

- Act as a subject matter expert on Voice and Conversational AI and Best Practices, providing guidance and support to internal teams and external customers.

Performance Monitoring and Analysis:

- Define and track key product metrics to evaluate performance and drive data-driven decision-making.

- Monitor user feedback and conduct a competitive analysis to identify areas for improvement and address pain points.

What we're looking for;

- Domain Knowledge: Strong understanding of AI, chatbots/voicebots & SaaS concepts, technologies, and market trends.

- Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure success.

- Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.

- Leadership and Collaboration: Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment.

- User-Centric Mindset: Deep empathy for users and a strong passion for delivering exceptional user experiences.

- Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success.

Experience;

- Minimum 3+ years as a Product Manager, with a strong preference for AI, chatbots (Voice and Chat) & SaaS experience

- Bachelor's degree in computer science, engineering, business, or a related discipline

- Familiarity with leading AI technologies and how SaaS support works