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Hexaware Technologies
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82 Hexaware Technologies Jobs in Navi Mumbai
Assistant Manager Operations - Customer Service
7-12 years
₹ 5 - 6L/yr
Navi Mumbai
2 vacancies
Assistant Manager Operations - Customer Service
Hexaware Technologies
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Dear Candidate,
Greetings from Hexaware - BPS!
We are hiring for Assistant Manager Operations - Customer Service - Inbound Process.
Location - Ghansoli, Navi Mumbai
Role Description:
- Graduate with minimum of 7 to 10 year of work experience in Voice Process from premium contact centre.
- In-depth understanding of Operations Metric, People Practices (score calculations, parameter ratings, attrition calculation, situation handling etc.).
- Customer service oriented. Should have prior knowledge of customer care processes and Techniques.
- Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc
- Provide quick and effective resolution to the customer's queries
- Willing to work in rotational shifts (Night shift as and when required)
Interested, Please share your updated resume at matildad@hexaware.com/Whatsapp - 9082299130
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Assistant Manager Operations roles with real interview advice
What people at Hexaware Technologies are saying
Rating based on 3 Assistant Manager Operations
reviews
Anonymous · Customer Success, Service & Operations
in Nagpur
Lot of opportunities for freshers
Need a strong management team with strong fundamentals.
- Skill development - Poor
Assistant Manager Operations salary at Hexaware Technologies
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What Hexaware Technologies employees are saying about work life
Hexaware Technologies Benefits
Group Mediclaim Insurance Skill Upgradation Paid time off Rewards and Recognition 
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