SailPoint L3 Support

About the Company: Cyderes is a global cybersecurity powerhouse offering comprehensive solutions around managed security, identity and access management, and professional services. Cyderes provides the people, process, and technology modern enterprises rely on to manage risk, maintain compliance, and respond to security threats with greater speed, scale, and cost-efficiency than traditional in-house solutions. Born from the merger of two award-winning cybersecurity firms, Herjavec Group and Fishtech Group, Cyderes has six security operations centers and offices across the United States, Canada, the United Kingdom, and India.

About the Role: A managed service Security engineer plays a key role in the daily operations of the system, ensuring its running efficiently and that requests via ticketing systems are completed with SLAs. The candidate requires hands-on experience with SailPoint IIQ and managing its business as usual type tasks and enhancing the solution in production to exploit tool features The role frequently involves investigating and resolving technical problems, so demonstrated troubleshooting skills are required, along with effective organization skills, the ability to multi-task, and efficient time management skills.

Responsibilities:

• Help gather business and technical requirements from the customer/application owners
• Provide input to functional and technical design where required
• Ensure that the technical solution meets the customer requirements and performs as per the design
• Create customer delivery documentation such as implementation and configuration documents, test plans and run books
• Work closely with the project manager and engagement manager to deliver tasks on time and with high quality
• Identify new and existing customer opportunities
• Help create strong customer relationships with technical stakeholders
• Share best practices with team members to contribute to enhancing the IAM centre of excellence
• Provide technical support and troubleshoot issues in production
• Support closure of IAM-related support tickets in alignment with agreed metrics.
• Manage vendor technical support, contract maintenance, product enhancements request, and corrective actions
• Quality assurance checks for enhancements and updates
• Install critical fixes upon analysis of IAM Solution patches versus installed versions
• After-hours and weekend work as necessary in support of a global organization.

Desired Technical Skills and Experience

• 3+ years of hands-on experience in SailPoint IdentityIQ:
• Installation and configuring
• Developing lifecycle workflows
• Onboarding applications with automated provisioning
• Configuring reports and dashboards
• RBAC and Access Reviews
• Troubleshooting P1/P2 issues
• Experience with databases (such as Oracle, MSSQL, MySQL)
• Experience with Java or BeanShell and PowerShell required
• Experience with the web technologies such as XML, SPML, Web Services (SOAP/REST), web and application servers
• Experience installing complex applications on UNIX/Linux platforms
• Experience in building custom API integrations
• Proficient in Custom objects and rule configurations.
• Experience with SailPoint Upgrades and Patch installation.