Administrator

We are seeking a detail-oriented and technically proficient IT Administrative Assistant with at least one year of experience to support the day-to-day IT operations of our office. The ideal candidate will assist with system administration tasks, manage office software and hardware, and ensure smooth workflow across departments. Strong communication skills, problem-solving ability, and multitasking are essential for success in this role.

Key Responsibilities:

• System Administration: Support the IT team with user account creation, management, and password resets for internal systems and email platforms (e.g., Office 365, Google Workspace).
• Software Management: Assist with the installation, configuration, and troubleshooting of software applications, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), as well as other internal tools and applications.
• Hardware Support: Maintain and troubleshoot office hardware, including desktops, laptops, printers, fax machines, and copiers. Ensure proper functioning of all office equipment.
• Network and Security: Assist in maintaining network security, troubleshooting connectivity issues, and supporting data backup procedures. Collaborate with IT staff to ensure office devices are secure and compliant with IT policies.
• CCTV and Security Systems: Assist with the installation, monitoring, and maintenance of CCTV cameras and office security systems.
• Document and File Management: Maintain and organize both physical and digital filing systems. Track and update IT-related documentation, such as software licenses, hardware inventories, and system configurations.
• Technical Support: Provide first-level technical support to staff for system or software issues, ensuring prompt resolution or escalation as needed.
• Meetings and Reporting: Organize meetings for IT staff, prepare agendas, take minutes, and follow up on action items.
• Collaboration: Work with other departments to ensure IT systems and equipment are functioning optimally and that IT needs are met in a timely manner.
• Other Administrative Tasks: Assist with administrative tasks, such as preparing reports, managing IT-related records, and performing other ad hoc duties to support the office operations.

Requirements:

• Minimum of 1 year of administrative or IT-related experience in an office setting.
• High school diploma or equivalent; Associates degree or relevant certifications in IT (e.g., CompTIA A+, Network+, etc.) preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Basic knowledge of office hardware (desktops, laptops, printers, fax machines, copiers) and troubleshooting techniques.
• Familiarity with email systems (e.g., Microsoft Exchange, Office 365, Google Workspace) and user account management.
• Knowledge of CCTV systems, network infrastructure, and data security best practices is a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks, prioritize workloads, and meet deadlines.

Preferred Qualifications:

• Experience with office management software, CRM systems, or helpdesk tools.
• Familiarity with network troubleshooting and basic IT support.
• Knowledge of cloud platforms and collaboration tools (e.g., Microsoft Teams, Slack, Zoom).
• Experience in a similar industry (e.g., finance, healthcare, technology) is a plus.
• Ability to work in a fast-paced environment and adapt quickly to changing priorities.