Front Office Executive(Billing executive)

Job description-

Role & responsibilities:

To coordinate daily activities like admission , billing and, to ensure smooth functioning and high customer satisfaction.

Be present all the time to perform reception area duties such as attending phone calls, customer coordination and support

Store the soft copies of reports, discharge summaries and other important documents for e-mailing.

Ensure that the required documentation is sent to Corporate Relations Office and co-ordinate with corporate relations for speedy process of insurance claims.

Update patients/attendants on a daily basis of their payable and ensure payments as per agreed schedules.

Ensure that the Feedback Forms are duly filled and submitted/ dropped in suggestion box

Collect and maintain data (daily register, discharge time, planned discharges, estimates, diagnosis details etc.)

Escalate issues to the respective supervisors/manager.

Update the patient boards on a daily basis

Co-ordinate with stores for any requirement.

Preferred candidate profile -

Working knowledge of billing and reception area management

Knowledge of diagnostics functions

Basic computer knowledge such as typing, emailing, MS office etc

Good communication

Telephone etiquette

Knowledge of corporate patient requirements

Perks and benefits

Provident Fund(PF), mediclaim, insurance.