Healthfirst - Team Lead - Applications Support (8-10 yrs)

Role Description :

This is a full-time on-site role located in Hyderabad for an Application Support Team Lead at Healthfirst Technologies.

The Team Lead will be responsible for day-to-day tasks related to application support, problem management, technical support, and troubleshooting.

Key Responsibilities :

- Lead and mentor a team of application support engineers.

- Oversee day-to-day application support activities, including problem resolution, incident management, and technical support.

- Monitor application performance and proactively identify and resolve issues.

- Conduct root cause analysis for critical incidents and implement preventive measures.

- Generate analytics and insights on customer support tickets (L3 tickets) to identify trends and improve support processes.

- Work closely with development teams to identify and resolve application bugs and performance issues.

- Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.

- Collaborate with other departments (development, operations) to ensure smooth application delivery and support.

- Stay abreast of emerging technologies and best practices in application support.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

- Proficiency in programming languages, scripting, and debugging tools.

- Experience working with Java development and related technologies.

- Experience working with AWS related services (EC2, S3, Cloud watch, system manager, secret manager, Lambda, Glue, CFN, RDS, AWS code commit, etc).

- Good Understanding of Azure DevOps, Linux & Servers.

- Knowledge on Basic DB queries

- Strong understanding of software development processes and methodologies.

- Experience with databases, networking, and operating systems.

- Excellent problem-solving and analytical skills.

- Experience in generating analytics and insights on customer L3 tickets.

- Good Understanding & Knowledge on Salesforce ticketing Tool.

- Effective communication and interpersonal skills.

- Ability to work collaboratively in a team environment.

- Adaptability to evolving technologies and changing priorities.

- Previous experience in application support, technical support, or a related role is a plus.

- Leadership experience and the ability to mentor and guide team members effectively.

- Proven experience in handling critical incidents and managing high-pressure situations.

- In-depth knowledge of software development lifecycle and methodologies