Job Opportunity - Healthcare (RCM) - SME- Quality Audit

Cognizant Walk-In drive for Healthcare RCM at Hyderabad Location

Interview Date: 21-Dec-2024 (Saturday)

Interview Time: 10 AM to 1 PM

Venue: Cognizant Office, Building 12A, Raheja Mindspace, Hitech city, Hyderabad.

Level - SME (Subject Matter Expert) - Quality Audit

Experience: 4.5 to 7 Years

Nature of Work: Healthcare RCM (Customer support/NonVoice)

Desired Skill:

• 3+ years experience in healthcare domain RCM background (PP/Charge entry/Eligibility/Billing/ AR caller) with excellent communication is mandatory

The Quality Associate is responsible for monitoring, evaluating, and

Enabling improvement of the quality of caller interactions within the call center. This includes reviewing calls, providing agent feedback, and ensuring adherence to company policies and compliance requirements. The Quality Associate plays a key role in

driving continuous improvement by identifying training needs and

recommending process enhancements to deliver an exceptional patient experience.

Feedback & Coaching

• Provide detailed feedback and actionable insights to agents based on call evaluations, focusing on areas of improvement and best practices.
• Collaborate with the training team to recommend coaching sessions or refresher courses for agents needing improvement.
• Should be ready to work in night shift

Interested candidates kindly walk-In to the below venue.

ADDRESS: Building 12A, Raheja Mindspace, Hitech city, Hyderabad.

Mandatory Documents:

• 2 copies of resume
• 1 Govt. ID proof (Aadhar/PAN/Voter ID)

Contact Person: Vamshi Krishna