Manager - Operations

Role & responsibilities :

• To Manage PCC/Front Office/ Admin effectively and ensure adequate training is given.
• Man power planning, budgeting, roster, scheduling/allocating man power
• Effective resource utilization
• Implement and maintain NABH and JCI quality standards and SoPs and ensure departmental indicators are updated
• Coordinating with each and every department for smooth functioning of hospital
• Plan, Direct, Supervise and Coordinate hospital functional operations and activities.
• Compile Statistical and Patients Satisfaction Reports, analyze and summarize these reports and state possible corrective action wherever indicated in endeavours to improve and customize hospital services.
• Liaise with support functions for smooth work flow
• To co-ordinate with the management in organizing and conducting patient welfare program, Cancer rose-day, Cancer Survivors Day etc.
• To inspect wards, ensuring hygiene and patient comfort.
• To conduct departmental meeting once a week for better team spirit & enhancement of patient comfort.
• Reporting & handling incidents & complaints regularly
• To send details of concession and financial assistance given to patients from HCG foundation to accounts department
• Grievance handling, documenting complaints, action taken and follow up
• Oversee day to day operation of IP and ward and ensuring quality care is provided.
• Monitor patient flow and streamlining the process flow of various units.
• Ensure facility upkeep, department functioning to meet the service standards.
• Planning efficient utilization of resources based costing.
• Set KRA for PCC/ Front Office/ Admin and review their performance appraisal.
• Ensuring a high quality customer experience, elevating customer satisfaction, while adhering to the organizational goal and work processes and manage effective operations.