Solutions Engineer

Who We Are

HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 50+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both screen and screenless devices, such as mobile phones, desktop browsers, media players, audio devices, and even automotive systems.

The Platform has an extensive on-prem and cloud-hosted device infrastructure that uses data science-driven performance and quality of experience analytics to collect over 50+ performance experience KPIs out of the box and provide performance analysis and monitoring across the engineering cycle. The Platforms advanced capabilities enable leading global enterprises to achieve an improved digital experience, faster triage, and cost efficiency.

About the Role

The Solutions Engineer will play a critical role in ensuring seamless integration of our platform into client systems while driving customer satisfaction. This role blends technical expertise with exceptional communication skills to support pre- and post-sales engagements.

Key Responsibilities

• Provide technical consultation and product demonstrations to clients.
• Assist in integrating automation frameworks (Appium, Selenium) with the HeadSpin platform.
• Support client-specific needs through scripting in Python, Java, or JavaScript.
• Act as the technical liaison, ensuring smooth onboarding and platform adoption.
• Troubleshoot and resolve technical issues, including API calls and system performance.
• Train clients and share best practices to maximize platform value.
• Customize solutions for clients using scripting and automation tools.
• Utilize SQL for data querying and reporting to extract actionable insights.
• Document technical workflows, solutions, and client interactions.
• Generate reports on system performance and customer success metrics.

Key Requirements

• Knowledge of Python, Java, or JavaScript.
• Familiarity with SQL for database queries.
• Hands-on experience with automation tools like Appium or Selenium.
• Strong verbal and written communication skills.
• Ability to explain technical concepts to non-technical stakeholders.
• Excellent relationship management and collaboration skills.
• Problem-solving mindset and attention to detail.
• Passion for technology and eagerness to learn and grow.

Bonus Skills

• Experience with integrating CI/CD pipelines.
• Exposure to cloud services (AWS, Azure, etc.).
• Experience with APIs and SaaS platforms.
• Certifications in relevant technologies are a plus.