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7 HeadSpin Technologies Jobs

L2 Devops Engineer

4-8 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

L2 Devops Engineer

HeadSpin Technologies

posted 6d ago

Job Description

  • Provide technical support for hardware and software issues related to Linux, Mac, Android, and iOS systems.
  • Troubleshoot and resolve customer issues.
  • Document root cause analyses (RCA) for recurring issues and collaborate with the engineering team for permanent solutions.
  • Maintain detailed records of customer interactions and technical issues in our ticketing system.
  • Assist in the development of knowledge base articles and support documentation to improve team efficiency and customer self-service.
  • Collaborate with cross-functional teams to identify and resolve the issue.
  • Stay updated on the latest technologies and industry trends to enhance support capabilities.
  • Strong knowledge of Linux operating systems and troubleshooting techniques.
  • Familiarity with networking concepts and protocols.
  • Experience in log analysis and troubleshooting for Android and iOS devices.
  • Excellent problem-solving skills and the ability to think critically under pressure.
  • Strong communication skills, both written and verbal, with a customer focused attitude.
  • Experience with ticketing systems and documentation tools.

Bonus Skills
  • Knowledge of Python and shell scripting for automation tasks is a plus.
  • Exposure to cloud services (AWS, Azure, etc.) is advantageous.
  • Certifications in relevant technologies ( Linux, etc.) are a plus.
  • Conduct log analysis and troubleshooting for Android and iOS devices is advantageous.
  • Experience in Mac systems and applications are a plus.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Devops Engineer roles with real interview advice

People are getting interviews at HeadSpin Technologies through

(based on 2 HeadSpin Technologies interviews)
Campus Placement
50%
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What people at HeadSpin Technologies are saying

Devops Engineer salary at HeadSpin Technologies

reported by 2 employees with 4-5 years exp.
₹6.1 L/yr - ₹7.8 L/yr
17% less than the average Devops Engineer Salary in India
View more details

What HeadSpin Technologies employees are saying about work life

based on 15 employees
90%
90%
90%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

HeadSpin Technologies Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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