Product Manager - Roadmap & Strategy (6-10 yrs)

Job Description :

Looking for Product Manager - Service (Sales force) one of the manufacturing company based out of Mumbai & Kolkata location.

This role is positioned to work collaboratively with executive leadership, business and IT, and third-party vendors to Drive growth and enable differentiating capabilities in Customer Service through innovative technology solutions for Warranty Management, Field Service Management, Telematics, Home Delivery of products/services, Pay per use models, etc.

Essential :

- Experience in working on consumer grade digital products and platforms like Salesforce.com

- Proven knowledge and understanding of Salesforce.com CRM, Web/Mobile Technologies, Cloud based architectures.

- Experience in developing solutions for Field Service Agents, Chatbots on whatsapp & other channels.

- experience in capacity of a digital product manager in a fast paced, agile product development setup

- B.Tech in Computer Science/IT from a leading engineering college (MBA is preferable but not mandatory)

- Excellent communication skills with ability to push business and tech teams to drive innovation and build customer/user centric digital solutions

- Strong leadership skills with ability to influence stakeholders and manage expectations

- Lead cross functional digital garages to translate market requirements into technical specifications

- Package features into product releases and create & manage product backlogs

- Liaise with development leads, solution architects, testers and external vendors involved in product development

- Oversee agile build and implementation, oversee sprint plans and track sprint progress

- Hire, train and mentor digital product team for digital platform

- Oversee all stages in the digital product life cycle of the platform from conceptualisation to sunset

- Define product strategy and implementation plans (target customer segments, digital value proposition, product benefits)

- Act as steward of sales/end user(s), maintain close relationships with the market (influencers, evaluators)

- Drive product adoption, capture live feedback and ensure frequent product refinements based on market feedback and user acceptance

- Provide product line support for program strategy, operational readiness and on-going sales support

- Liaise with marketing communications and sales management for developing GTM strategy

- Oversee product launches/ market activations and growth through word of mouth

- Track customer acquisition cost, revenue/cost target achievement and overall product profitability

Mandatory Queries :

1. Experience in Field Service Management, Telematics, CRM, Service/Warranty Management, pay per use models etc.

2. Have worked in an end-to-end Salesforce.com CRM, Web/Mobile Technologies, Cloud based architectures project

3. Have Experience in developing solutions for Field Service Agents, Chatbots on whatsapp & other channels.

4. Understanding of Salesforce.com CRM, Web/Mobile Technologies, Cloud based architectures.