Digital Journey Manager - Mumbai

Role - Digital Banking-Digital Journey Manager

Location - Mumbai

Subject Line - Digital Journey Manager_Mumbai

Job Purpose:

• Prepare a Product Development /enhancement plan for various existing products on Digital Application Platform (DAP)/Adobe/Auto Circle/Healthcare/EVA ,Whatsapp or any other platform
• Deliver effective solution to simplify customer acquisition by improving UI/UX, integrating various API/solutions available in the market with the platform to provide smooth onboarding.
• Co ordinate with stakeholders for approval on the development journey.
• Benchmark journey with other competition and continuous review of fields/flow.

Job Responsibilities(JR):

1. Prepare the Product Development/enhancement plan for the Products managed

Prepare a Product Development /enhancement plan for various existing products on Digital Application Platform (DAP)/Adobe/AutoCircle/Healthcare/EVA/Whatsapp • Discuss the requirement jointly with respective product teams, BSG-IT and other stakeholders and undertake development of the requirements for the products managed • Overlook progress of development throughout the life-cycle for on-time and bug-free delivery • Testing of the new developments for bugtesting / process gaps and take corrective action Undertake enhancements for the various products to keep it relevant at all times

2. Business Support

Regular interaction with implementation team seeking feedback on product, process. From all channels using digital platform • Basis feedback received take up enhancements on all products on DAP, Adobe, Auto circle, Healthcare etc. And any other platform related to process, TAT, approval rates. • Review feedback from external touch points to enhance the experience on all digital platforms.

3. Process Review for products managed

Continuous review the process of existing journeys already deployed on Digital platform. Undertake enhancement for the various products to improve the process, UIUX, Fields,

4. Master Maintenance for the products managed

Carry out periodic Master Maintenance for the platform and all products managed • Streamline the Master Maintenance process jointly with various stakeholders • Review the Master Maintenance platform (BusinessNext) and take up development work to improve the master maintenance process

5. Competition Benchmarking for the products managed

Review competition offerings for capabilities, features, process, UI/UX and benchmark it to the banks offering • Take development efforts to make our offering better than competition

6. Query and Troubleshooting for the products managed

Resolve queries / bugs reported by users • Carry out Root Cause Analysis (RCA) for reported bugs and take corrective action in a time-bound manner

Educational Qualifications

• Graduation
• Post-Graduation
• Certifications: • AMFI Certification • IRDA Certification • NCFM Certification (Optional) • CAIIB (Optional) • Internal Certification (NR Modules) •

Skills

• Sales and Influencing Skills
• Banking Product & Process Knowledge
• NRI Product and Regulatory Knowledge
• Planning and Organizing Skills
• Communication
• Knowledge of Competition & Current trends in financial Industry.