Branch Manager

Role & responsibilities :-

• Profitability Management - Maintaining & optimizing profitability for the branch.
• Target setting & management Monitoring branch targets in numbers & volumes.
• Portfolio quality management - Through superior underwriting, working closely with collections Cost management managing all branch operating costs including cost of acquisition, operations etc.
• People management - Motivating team, handling HR & administration function of the branch Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues.

Preferred candidate profile:-

• Achieve contributed value targets set for the branch
• Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
• Provide superior customer experience •Manage TATs on credit & processing
• Minimize pre & post disbursal discrepancies Monitoring Performance
• Monitoring Branch performance in terms of key drivers i.e. •Contributed Value….Volumes / Profitability / Expenses / Losses
• Employee Retention
• Employee Productivity
• Customer experience
• Monitor individual performance of each employee, continuously work to maximize productivity People Management