Cluster Manager

Roles and Responsibilities

Implementation:

• Ensure Quality parameters being implemented, and record maintained.
• Ensure daily tracking of day-to-day processes for smooth running of operations- Ongoing Audit
• Ensure maximum patient satisfaction
• Daily tracking of all operational issues through team huddles
• Facility management
• Inventory management
• Utility management and ensuring timely submission of bills.
• To ensure and coordinate Renewal of Licenses
• Ensure Staff Training and implementation of new processes
• Attendance management
• Roster Preparation as well as Implementation in coordination
• Ensuring effective CME program logistics

Compliance:

• Compliance to Quality measures
• Compliance to Non Clinical Training Modules
• Compliance to CME/ CPD
• Compliance to regular Meetings within the clinics and cross functional team
• Compliance to all standard processes
• Reconciliation of Day to Day Collection

Advisory

• Advise to the Area Sales Manager on the strategy for the cluster.
• B2B program - providing non clinical expert advice Drafting / Implementing (Freedom pus cards embedded in system) / development of services on non-clinical side How does service look like & Diagnostics / New program delivery outside clinics / SPOC for corporates tie ups being based at clinic

Qualification:

• MHA / PGDHM (Hospital Management)/Graduate

Experience

• Minimum 12 years experience in similar role

Competencies

• Expertise in Clinic Operation management, people management, Quality control and Customer Relation Management.