Lead - Process Improvement

Overview

The successful candidate would have high level communication skills and be able to produce documentation to a high standard. You should display a high attention to detail and be able to establish effective working relationships with clients and business representatives. Other skills that will come in useful in this job include an understanding of ERP, BPMS and statistical/data analysis skills

Roles Responsibilities

• Work with onsite stakeholders and various functional teams at the GSC to identify process improvement opportunities.
• Assist in planning and executing process improvement projects, using DMAIC/ DMADV methodologies.
• Work closely with the business to document and analyze core business processes and workflows using Value Stream Mapping (VSM)
• Help define process quality issues, measure current process performance, analyze root cause defects, Identify redundant steps, turnback and other process waste. Develop targeted process improvement opportunities cross all the functions at GSC or the larger business
• Actively work with the functional teams to identify process automation opportunities.
• Coordinate Root Cause Analysis (RCA) for any escalations, quality and efficiency issues using proven techniques like 5-Why, Fishbone, etc.
• Documentation of process and work flows., using process mapping techniques. Development of clear and detailed process maps and business requirements
• Ensure SOPs (Standard Operating Procedures) are reviewed per the agreed frequency.
• Help create and maintain a self-service knowledge base to educate teams and allow ready access to SOPs, process maps, etc.
• Develops tools and methods to track and report relevant key performance indicators (KPI s).
• Facilitate Continuous Improvement trainings and workshops.
• Identifying issues and risks