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Applications Support Engineer (5-8 yrs)

5-8 years

Applications Support Engineer (5-8 yrs)

HARP Technologies & Services

posted 2d ago

Job Description

Title : Application Support Engineer

Experience : 5 to 8 years

Notice Period : Immediate to 30 days

Job Description :

Technical Support & Troubleshooting :

  • Provide technical support for Pennant application.
  • Troubleshoot and analyze complex application issues reported by users.
  • Conduct root cause analysis (RCA) and implement preventive measures.
  • Work closely with development teams to resolve software defects.
Application Monitoring & Maintenance :
  • Monitor application logs, system health, and performance metrics to detect issues early.
  • Ensure all incidents and service requests are addressed within defined SLAs.
  • Assist in data Repair(DR) execution and system recovery efforts.
Deployment & Testing :
  • Support application deployments, upgrades, and post-deployment validations.
  • Perform manual testing, UAT, and pre-prod testing to ensure software quality.
  • Verify logs, API interactions, and application performance post-release.
Documentation, Reporting & Process Improvement :
  • Maintain detailed documentation of issues, resolutions, and best practices.
  • Prepare MIS reports to track and report on key support metrics, including incident response times, ticket resolution, and performance.
  • Assist in the preparation of weekly reports on technical support activities.
  • Identify areas for process automation and improvement to enhance support efficiency.
  • Assist in training and mentoring junior support engineers.
Required Qualifications :
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1+ years of experience in technical support, application support, or L2 support roles.
  • Strong knowledge of PostgreSQL database management and SQL debugging.
  • Experience with support ticketing systems (e.g., ZOHO, Jira).
  • Understanding of Loan Origination Systems (LOS) and Loan Management Systems (LMS).
  • Hands-on experience with API troubleshooting, logs analysis, and debugging.
  • Strong familiarity with manual testing methodologies, UAT, and software validation.
  • Knowledge of Windows/Linux environments and networking fundamentals.
  • Excellent problem-solving skills, attention to detail, and analytical mindset.
  • Strong communication skills, both verbal and written.
Preferred Qualifications (Good to Have) :
  • Experience with AWS or cloud platforms for infrastructure management.
  • Familiarity with scripting languages (Python, Bash) for automation.
  • Exposure to log monitoring tools (Grafana, Kibana) for real-time issue tracking.
  • Experience in Data Repair (DR) planning and execution.
  • Prior experience in L2 support roles or similar advanced support functions.


Functional Areas: Software/Testing/Networking

Read full job description

What people at HARP Technologies & Services are saying

What HARP Technologies & Services employees are saying about work life

based on 23 employees
90%
74%
55%
100%
Strict timing
Monday to Saturday
No travel
Day Shift
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HARP Technologies & Services Benefits

Job Training
Gymnasium
Cafeteria
Work From Home
Team Outings
Soft Skill Training +6 more
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