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Workday - HR Service Support Lead
4-8 years
Bangalore / Bengaluru
1 vacancy
Workday - HR Service Support Lead
HARMAN
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About the Role:
Working closely with both our end users and the HR Technology Team you will be the interface providing support to effectively and efficentily resolve Workday issues. This role requires a collaborative, detailed, solution and customer focused approach
What You Will Do
- Assist in the exploration, evaluation, recommendation, design, and configuration of the items raised by the end users
- Assist with communication and testing
- Assist in answering tickets and support end users with training
- Serve as an escalation resource for Tier 1 & 2 issues
- Review information to ensure data integrity; edit input documents for accuracy and monitor output for system problems
- Provide operational and project support to Lead Analysts
What You Need
- Bachelor s Degree, or equivalent experience, with a preferred concentration in Business, Technology Services, Computer Science, Information Systems, or related discipline.
- 3+ years of experience with Workday Human Capital Management, or other HR Systems, preferably in multiple areas
- A strong understanding of HR processes
- Be willing to obtain and maintain Workday certification in their specified SKU, if not already certified
- Excellent communication and relationship-building skills
- Ability to thrive in a fast-paced, diverse environment.
- Ability to quickly react and adapt to changing priorities
- Ability to translate the technical requirements to business needs and vice versa
- Advanced knowledge of Microsoft Excel, including how to use Pivot Tables, VLOOKUPs, and other functions necessary to conduct ad-hoc data audits
What is Nice to Have
- 2+ years of practical Workday Administration experience
- Workday certifications
- Working knowledge of all Workday systems (e.g. Core HCM, Payroll, Talent Management, etc.)
- High proficiency in making decisions and proposing quality solutions and answers to issues by conducting research, gathering extensive data, and working with configuration team for solutions
What Makes You Eligible
- Be willing to travel up to 5%, domestic only OR domestic and international travel
What We Offer
- Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition Reimbursement
- Access to HARMAN Campus Fitness Center and Cafeteria
- An inclusive and diverse work environment that fosters and encourages professional and personal development.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
HARMAN Benefits
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HARMAN Bangalore / Bengaluru Office Locations
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150, Shivaji Nagar, KIADB Export Promotion Industrial Area, Whitefield, Bengaluru, Karnataka 560066, India
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Bengaluru Office
Plot No. 3 & 3A, Eoiz Industrial Area, Sadaramangala, Krishnarajapura, Bengaluru, Karnataka 560066, India
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