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2 Hardskills Jobs
Client Experience Associate
Hardskills
posted 7d ago
Job Role Insights
Key skills for the job
Job Description
- Account Management Support: Assist the CX Manager by managing administrative tasks, coordinating updates, and maintaining accurate client documentation.
- Customer Journey Enhancement: Support process improvements across the client lifecycle, from onboarding to renewal, ensuring consistent engagement and satisfaction.
- Data Analysis Insights:
- Monitor and analyze customer data, feedback, and trends to provide actionable insights.
- Prepare business reviews and recommend strategies to enhance engagement and retention.
- Client Research: Conduct research to identify opportunities for collaboration and share findings with the CX Manager.
- Collaboration Collateral: Assist in creating client-specific presentations, reports, and collateral to support initiatives.
- Learning and Career Growth: Access dynamic development opportunities and clear paths for advancement.
- Inspiring Team: Work with a talented, passionate, and experienced team committed to meaningful outcomes.
- Global Exposure Diverse Perspectives: Collaborate with a global team that brings varied experiences and perspectives but is united by a shared purpose.
- Output-driven Work: Standard business hours based on location, with the flexibility to accommodate occasional global team meetings that bridge time zones. We measure and reward work quality output.
- Hybrid Model: Enjoy a hybrid model that allows you to work from home with periodic meeting in-person as a team around collaborative and project work.
- Bachelor s degree or equivalent with 4-6 years corporate work experience.
- Critical Thinker: Proactive, able to anticipate what can go wrong and work quickly and collaboratively to solve problems.
- Growth Mindset: Avid reader of global business and current affairs, with demonstrable track record of learning new skills and developing an exceptional career.
- Exceptional Communication: Outstanding written and verbal skills. Articulate ideas effectively, accept feedback constructively. Confident, personable style.
- Sense of Urgency: Ability to work calmly and efficiently under pressure.
- Strong Organizational Skills: Highly organized with attention to detail.
- Technical Proficiency: Fluent with Microsoft Office suite, especially Excel and PowerPoint.
Employment Type: Full Time, Permanent
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