Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
Job Specification Key Accountabilities.
Preparing rate quotations, filtering of rate request to ensure cargo identified and quoted.
Align to company aspirations and optimize vessel utilization in view of volume and profitability.
Generate and file RAs.
Day to day TM discussions.
Reviewing quotations on basis of contribution and imbalances aspects using FIS pre calculation.
Coordinating with Trade Management for service contract proposals and special rate offers.
Handling free time & waiver application.
Maintaining contracts and amendments.
Handling of Bids / Tenders.
Following up on account quotes and existing accounts in conjunction with all respective departments.
Filing/publishing rates, service contracts and amendments with the FMC.
Managing customer disputes including coordination with involved parties, e g Operations, Sales Execution.
Handling campaign management and coordinate mass mailings for customers.
Handling Customer Data Management (Organizational Catalogue).
Handling updating of CRM with rate offers, customer follow ups done.
KPI performance and monitoring tabled and discussed during weekly 1 on 1 with manager /supervisor.
Any other Sales related tasks as requested by the Management Attending / updating day to day reports.
Vessel follow-up on CA /Container Pick up and gate in.
Update CA request.
Chip-in for the teamwork for other clusters.
Technical Job Requirements.
University degree or equivalent.
Good command of written and spoken English.
Good knowledge of MS Office and expert in M S Excel.
A team player and strictly adheres to Hapag-Lloyd Guidelines and code of ethics.
Positive attitude.
HL systems knowledge.
Receptive and be able to grasp new ideas and motivate oneself for personal development competencies and Values.