Team Lead - Fulfillment Team

Team Leadership & Management:

• Lead a team of 15 Fulfillment Associates, ensuring effective onboarding, training, and development.
• Provide day-to-day supervision, guidance, and support to drive individual and team performance.
• Foster a positive team culture that aligns with TTM Healthcares values and promotes productivity and engagement.

Performance Management:

• Ensure all team members meet or exceed established KPIs.
• Monitor and assess team performance, identifying areas for improvement and implementing targeted development plans.
• Conduct regular performance reviews, providing constructive feedback and guidance to support continuous improvement.

Operational Excellence:

• Collaborate with the Fulfillment Manager to ensure alignment with overall operational goals and strategies.
• Oversee daily operations, manage workflows, and identify opportunities to improve efficiency and client satisfaction.
• Ensure compliance with company policies and procedures and adhere to the highest standards of quality and accuracy in all fulfillment processes.

Client Fulfillment & Satisfaction:

• Ensure timely and effective fulfillment of client needs, maintaining a high standard of service.
• Work closely with the Fulfillment Manager to address client-specific requirements and manage any fulfillment-related issues.

Reporting & Analysis:

• Prepare and present regular performance reports, analyzing KPIs and other metrics to monitor progress toward goals.
• Utilize data-driven insights to identify trends and recommend actions to enhance productivity and client fulfillment.

Preferred Candidate Profile

Experience:

• Minimum 3-5 years of experience in team management, preferably in a medical staff fulfillment, staffing, or operational setting.
• Proven track record of successfully managing and developing high-performing teams.

Skills:

• Strong leadership, communication, and interpersonal skills.
• Ability to analyze performance metrics and use data to drive improvements.
• Proficiency in MS Office Suite; experience with CRM or workforce management software is a plus.
• Solution-oriented, with a proactive approach to managing challenges.

Desirable Attributes:

• Adaptable, with the ability to thrive in a fast-paced, target-driven environment.
• Culturally aware, with sensitivity to working in an offshore environment and collaborating with remote teams.
• A collaborative work environment with career development opportunities.