Senior Site Reliability Engineer - Platform Microservices Reliability

• Collaborate with development teams to enhance the reliability and efficiency of microservices applications.
• Engage with product development (PD) teams by participating in design reviews and production readiness checks.
• Collaborate with engineering teams, providing product feedback and where necessary contribute code to the product
• Work closely with cross-functional teams to ensure seamless integration of new features and services.
• Analyze data from observability and monitoring tools to improve operational metrics of microservices as well as the entire platform.
• Leverage end-to-end technical expertise gained by engagement with multiple PD teams and analyzing observability data to propose improvements in code and design to improve SLO and prevent incidents.
• Create system documentation and training materials to empower and educate our fellow team members
• Take a purist SRE approach to shared multi-tenant infrastructure for a resilient SaaS microservice-based containerized systems in addition to customer-centric application environments
• Oversee and automate the team s growing presence in AWS
• Creatively build and develop tooling to aid in driving 24x7x365 follow-the-sun operations of critical production systems
• Build and maintain observability tooling, metrics, and dashboarding for a global platform product infrastructure
• Improve our incident management lifecycle to identify, mitigate, and learn from reliability risks and issues
• Collaborate with engineering teams, providing product feedback and where necessary contribute code to the product

Education and Work Experience

• Bachelor s Degree in Computer Science or related field with 10+ Years of experience
• Software engineering and task automation skills with Bash, Python, and/or Go are a must
• Experience in developing and maintaining Java-based web applications, including deployment and support on Apache/Tomcat servers in a live production environment.
• Familiarity with the Agile software development lifecycle
• Deep background with Linux systems and engineering
• Highly experienced with engineering and automating on Amazon Web Services (AWS)
• Prior experience with IaC tools like Terraform/Terragrunt/Terraspace
• Prior experience with devops/gitops tools (Git, Bitbucket, Flux CD, Teamcity) for gate promotions
• Production-At-Scale support background in a heavily microservice-based world
• Hands-on engineering and ops expertise in containerization (Docker, Helm, Kubernetes/EKS, CNI and Ingress networking)
• Strong understanding of Single-Sign On, SAML, OAuth (Bonus if hands-on experience with Okta)
• Seasoned expertise around x.509 certificate technology and basic concepts of encryption
• Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS
• Advanced exposure to application development, web UI (design and development), JSON, application architecture
• Experience strongly utilizing observability tools (logging/APM) like Datadog, CloudWatch, and PagerDuty.
• Familiarity with event store/stream-processing technologies like Kafka or AWS SQS
• Understanding of Open Application Model systems such as KubeVela or Crossplane

Personal Qualities and Soft Skills

• You greatly prefer writing code than clicking a GUI.
• You enjoy teaching, being a mentor to others, and working across boundaries
• Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving
• Strong analytical mind with a penchant for process development and enhancement
• A highly positive can-do attitude with desire for being a team player
• Great communication skills and ability to explain complex technical concepts to a varied audience
• Demonstrate strong follow-through, a strong work ethic and consistently keep and meet commitments

Other Requirements

• Ability to read, write, and speak English
• We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support
• Travel - Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings