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73 Guest Service Jobs in Pune

Executive Housekeeper

Marriott

 · 

4.2

 based on 1.3k Reviews

2-5 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Executive Housekeeper

Marriott International

posted 2d ago

Job Role Insights

Key skills for the job

Finance Housekeeping Customer Service Operations Hospitality Showroom

+ 4 more

Job Description

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry

Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained

Completes inspections and holds people accountable for corrective action

Position assists in ensuring guest and employee satisfaction while maintaining the operating budget

CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the housekeeping or related professional area

OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required

CORE WORK ACTIVITIES
Managing Housekeeping Operations
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner

Works effectively with the Engineering department on guestroom maintenance needs

Supervises the property general cleaning schedule

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments

Inventories stock to ensure adequate supplies

Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures

Assists in the ordering of guestroom supplies, cleaning supplies and uniforms

Supports and supervises an effective inspection program for all guestrooms and public space

Communicates areas that need attention to staff and follows up to ensure understanding

Ensures all employees have proper supplies, equipment and uniforms

Managing Departmental Costs
Participates in the management of the department s controllable expenses to achieve or exceed budgeted goals

Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department

Ensuring Exceptional Customer Service
Responds to and handles guest problems and complaints

Strives to improve service performance

Empowers employees to provide excellent customer service

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Conducting Human Resources Activities
Participates as needed in the investigation of employee accidents

Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met

Ensures employees understand expectations and parameters

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process

Observes service behaviors of employees and provides feedback to individuals

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary

Participates in the employee performance appraisal process, providing feedback as needed

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job

Participates in employee progressive discipline procedures


Employment Type: Full Time, Permanent

Read full job description

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What people at Marriott International are saying

4.7
 Rating based on 6 Executive Housekeeper reviews

Likes

The housekeeper role is quite challenging as hotel is full with wedding clients. Owner has huge involvement in operations. Marriott does not things done as per Marriott aa owner does not get convinced.

Dislikes

unfair decision and bad work life balance

  • Salary - Bad
    • +4 more
Read 6 Executive Housekeeper reviews

Executive Housekeeper salary at Marriott International

reported by 14 employees with 10-14 years exp.
Lock Unlock
₹9 L/yr - ₹12 L/yr
23% more than the average Executive Housekeeper Salary in India
View more details

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