Floor Manager

Key Responsibilities:
1. Sales Floor Management:

• Supervise daily activities on the sales floor, ensuring compliance with company policies and procedures.
• Ensure the sales floor is well-organized, clean, and visually appealing at all times.
• Monitor customer flow and allocate resources effectively to provide timely assistance.
• Maintain attractive product displays and ensure proper merchandising as per brand guidelines.

2. Customer Service Excellence:

• Greet customers warmly and provide personalized assistance to enhance their shopping experience.
• Address customer inquiries, complaints, and feedback promptly and professionally.
• Demonstrate in-depth product knowledge to guide customers in making informed purchase decisions.
• Build and maintain strong relationships with high-value customers to encourage repeat business.

3. Team Leadership and Development:

• Lead, motivate, and mentor the sales team to achieve individual and team sales targets.
• Conduct regular training sessions to enhance product knowledge, sales techniques, and customer engagement skills.
• Monitor team performance and provide constructive feedback to drive improvement.
• Foster a positive and collaborative work environment, promoting GRT Jewellers’ values and culture.

4. Sales and Revenue Growth:

• Implement sales strategies to achieve and exceed floor-specific sales targets.
• Analyze sales data and customer trends to identify opportunities for growth.
• Upsell and cross-sell products to maximize revenue per customer.
• Collaborate with the Showroom Manager to develop and execute promotional activities.

5. Inventory and Stock Management:

• Monitor inventory levels on the sales floor and coordinate restocking efforts with the Showroom Manager.
• Conduct regular stock checks to ensure accuracy and minimize discrepancies.
• Ensure proper handling and security of high-value jewelry items.

6. Operational Efficiency:

• Ensure smooth day-to-day operations on the sales floor, addressing any issues promptly.
• Prepare and submit daily sales reports, including performance metrics and customer feedback.
• Assist in organizing and executing in-store promotions, events, and product launches.
• Maintain compliance with company policies, industry regulations, and security protocols.

Qualifications:

• Education: HSC and a Degree in any discipline.
• Experience: Minimum of 5 years in the jewelry industry or relevant retail sectors, with at least 6 years of overall experience.
• Skills:
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in English and at least one local language (Tamil, Telugu, Kannada).
• In-depth knowledge of jewelry products, trends, and customer preferences.
• Strong organizational and multitasking abilities.
• Proficiency in using POS systems, inventory management software, and MS Office.

Preferred Attributes:

• Proven track record of achieving sales targets in a premium retail environment.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Customer-centric mindset with a passion for delivering exceptional service.
• Creative thinking and problem-solving abilities.
• Attention to detail and a commitment to maintaining high standards.

Why Join GRT Jewellers?

• Be part of a prestigious and trusted brand with a rich heritage.
• Opportunity to work in a dynamic and growth-oriented environment.
• Competitive salary and performance-based incentives.
• Career growth opportunities within one of India's leading jewelry retailers.