Reservations Associate

To be successful as a Reservation associate you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.

Job Responsibilities

• Processes reservations by central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all package plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information.
• Understands the hotels policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities based on reservations.
• Helps develop room revenue and occupancy forecasts.
• Assists in preregistration activities when appropriate.
• Monitors advance deposit requirements.
• Handles daily correspondence. Respond to inquiries and make reservations as needed.
• Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
• Getting information about areas of interest to target more clients in particular seasons.
• Tracks future room availability based on reservations, and helps develop forecasts for room revenue and occupancy.
• Open and close the availability as and when required by the hotel in all the GDS channels, IDS channels, and on the hotel website.
• Configuring rates on the hotels property management system.

Qualifications

• Any Graduation
• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in microsoft office suite.