Growth99 - IT Operations Lead/Manager - ITSM (4-8 yrs)

An IT Operations Manager is responsible for overseeing and managing an organization's IT infrastructure, ensuring that all technology systems and processes run efficiently and align with business objectives. They play a critical role in maintaining the daily operations of IT services, infrastructure, and support functions.

Key Responsibilities :

System and Infrastructure Management :

- Ensuring the smooth operation of servers, networks, cloud services, and IT hardware.

- Monitoring system performance and implementing upgrades as needed.

IT Service Management (ITSM) :

- Managing IT support teams to address user issues and ensure minimal downtime.

- Overseeing IT service desk operations and incident resolution.

Security and Compliance :

- Ensuring IT systems comply with security standards and regulatory requirements.

- Implementing cybersecurity measures to protect company data and infrastructure.

Vendor and Stakeholder Management :

- Collaborating with external vendors for procurement and maintenance of IT resources.

- Coordinating with internal teams to support business operations.

Disaster Recovery and Business Continuity :

- Developing plans to ensure IT systems are resilient and can recover from failures.

Budget and Resource Management :

- Managing IT budgets, optimizing costs, and allocating resources effectively.

Process Improvement and Automation :

- Identifying areas for automation and process enhancement to improve efficiency.

Required Skills :

- Strong technical knowledge of IT systems, cloud computing, and networking.

- Project management and leadership abilities.

- Problem-solving and decision-making skills.

- Understanding of IT frameworks like ITIL (Information Technology Infrastructure Library).

- Strong communication skills (mandatory).

- Hands-on knowledge of WordPress and Ubuntu.

- Familiarity with AWS, Google Cloud, or any other trending cloud platforms is essential.

- Up-to-date understanding of modern technologies and tools in the current IT landscape.