Project Manager (9-15 yrs)

Role : Project Manager

Experience : 9+ years

Location : Goregaon, Mumbai (work from office)

Responsibilities :

- Create, execute and monitor program level communication, quality and change management strategies.

- Manage application maintenance projects including support and development life cycle projects

- Produce project documentation and project plans to team standards, and within the current project lifecycle standards, soliciting business sign off, governance, and action where appropriate.

- Provide support and oversight of implementation through project completion .

- Facilitate regular meetings to review current state of projects, issues, additional needs, and answer questions.

- Develop and implement consistent and standardized process and methodology

- Drive the intellectual content on engagements, serving as the lead professional and driving the highest quality of work.

- Develop and maintain client relationships and seek out additional business development opportunities.

- Ensure team achieves performance and customer service metrics.

Basic Qualifications :

- 5+ years of experience as a program manager, utilizing project management methodologies and disciplines, best practices, and artifacts in both Waterfall and SCRUM environments

- Recent experience working with Microsoft Office Suite, MS Project, SharePoint, and Visio

- Good understanding of Support volume metrics and SLA metrics Better understanding of ITIL framework

Preferences :

- Consulting experience highly preferred

- Industry specific consulting experience ( Healthcare)