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16 Growinity Solutions Jobs

Customer Service Associate (International Voice Process)

1-3 years

Pune

1 vacancy

Customer Service Associate (International Voice Process)

Growinity Solutions

posted 23d ago

Job Role Insights

Fixed timing

Job Description

Job Summary:
The Customer Service Associate will be responsible for providing exceptional service to customers by addressing inquiries, resolving complaints, and ensuring an overall positive customer experience. This role involves managing customer interactions through multiple channels, including phone, email, and chat, while maintaining a high level of professionalism and efficiency.

  • Key Responsibilities:
  • Respond to customer inquiries promptly and professionally via phone, email, live chat, and social media.
  • Resolve customer complaints and issues, providing solutions in a timely manner.
  • Provide product or service information to customers, assisting with order placements and returns.
  • Maintain accurate records of customer interactions and transactions.
  • Follow up with customers to ensure satisfaction and resolve any outstanding issues.
  • Process orders, forms, applications, and requests accurately.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Continuously improve knowledge of company products, services, and policies to provide accurate information. Rotatinal Shifts, Night Shifts, rotational Week off as well
  • Min 1 year experience in international voice process(BPO)
  • Excellent English Communication skills, Voice Process experience

Employment Type: Full Time, Permanent

Read full job description

What people at Growinity Solutions are saying

What Growinity Solutions employees are saying about work life

based on 9 employees
60%
100%
75%
50%
Strict timing
Monday to Friday
No travel
Night Shift
View more insights

Growinity Solutions Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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