Team Lead - Mumbai

Role & responsibilities

• Roster Planning & execution for delivery executives based on the order trend at the hub.
• Monitor the delivery executives' performance, identify low performers & help them to improve their performance through PIP.
• Planning and executing  timely dispatches of shipments based on geographical/cluster knowledge.
• Facilitate new hire onboarding, including conducting orientations and training sessions.
• Build and maintain relationships with staffing agencies, job boards, and other recruitment sources.
• Provide real-time support to delivery executives  to maintain the best customer experience.

Preferred candidate profile

• 2+ years of experience in the logistics industry.
• Strong management skills & Local geography knowledge.
• Strong knowledge of last-mile delivery operations, including delivery executive and driver roles.
• Excellent communication and interpersonal skills.