Group Bayport - Product Manager - Support Center (6-14 yrs)

About Group Bayport:

Group Bayport is a rapidly growing, profitable global e-commerce organization, recognized as an industry leader in print technology, with a strong presence across the United States, Canada, the UK, Europe, Australia, New Zealand, and India. Operating through a diverse family of brands - BannerBuzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. We serve a wide spectrum of customers, clients, and partners, offering a portfolio of over 10,000 customizable products. These range from comprehensive trade show and marketing solutions for businesses to sophisticated outdoor furniture covers, signage, shades, and eclectic home dcor items, empowering our customers to make personalized statements through customization.

Our cutting-edge technology and unwavering customer focus define our approach, but the true driving force behind our success is our talented team of over 1,900 people. As we continue our exciting growth journey, with revenues exceeding $100 million, we are actively seeking exceptional talent to join us across all areas of our business. For more information about Group Bayport and to explore career opportunities, please visit our website or connect with us on LinkedIn.

Role Summary:

- The Product Manager/Owner will take full ownership of documenting our e-commerce platforms, which include Magento and other customized modules and products. This role involves maintaining product documentation, and driving future development through Product Requirement Documents (PRDs) and user stories.

- The Product Manager/Owner will play a critical role in defining product strategy, managing the product lifecycle, and ensuring successful collaboration between cross-functional teams.

Job Responsibilities:

1. Product Vision & Strategy:

- Define the Product Roadmap: Work closely with leadership and stakeholders to define the long-term product vision, ensuring alignment with the company's strategic objectives.

- Identify Opportunities for Improvement: Proactively identify gaps or opportunities in the current e-commerce platforms and recommend features or enhancements that will improve customer experience and business outcomes.

- Competitive Benchmarking: Stay up-to-date with industry trends, competitor products, and market demands to ensure our platform remains competitive and cutting-edge.

2. Product Development:

- PRDs & User Stories: Write detailed Product Requirement Documents (PRDs) and user stories that clearly outline the functionality, goals, and technical specifications of new features or customizations.

- Agile Methodology: Manage and prioritize the product backlog, working with development teams using agile methodologies to ensure the timely and efficient release of new features.

- Sprint Planning & Delivery: Lead sprint planning sessions, ensuring that development work aligns with business priorities and that feature releases are properly tested and delivered on schedule.

3. Collaboration Across Teams:

- Liaison Between Teams: Act as the central point of contact between business teams (marketing, sales, customer support) and technical teams (engineering, QA, DevOps), ensuring smooth communication and clear expectations.

- Cross-Functional Team Coordination: Collaborate with UI/UX designers to ensure product designs align with user needs, with developers to ensure technical feasibility, and with customer support to ensure smooth product rollouts.

- Stakeholder Management: Regularly communicate product progress, roadmaps, and key decisions to stakeholders across the organization, ensuring buy-in and transparency.

4. Customer-Centric Focus:

- User Feedback & Insights: Work closely with customer-facing teams to gather insights on user pain points, feedback, and preferences. Use this information to inform product decisions and feature enhancements.

- Drive Product Improvements: Ensure product updates are consistently addressing customer needs, improving usability, and solving pain points while delivering business value.

5. Lifecycle Management:

- End-to-End Product Ownership: Take full responsibility for the product lifecycle, from ideation to launch, ensuring each phase is executed efficiently and with the highest quality.

- Post-Launch Monitoring & Optimization: Analyse product performance metrics post-launch to identify areas for improvement and ensure the product continues to meet its goals.

- Continuous Improvement: Ensure that the product evolves based on user feedback, data insights, and technological advancements.

6. Documentation & Training:

- Internal Training & Support: Develop training materials and provide guidance to internal teams on new features, changes, or enhancements to ensure seamless adoption and use.

- Documentation of Future Developments: As the platforms continue to grow, maintain a clear and thorough documentation trail of all future customizations and feature developments for ongoing reference.

7. Data-Driven Decision Making:

- Product Metrics & KPIs: Define key performance indicators (KPIs) and other relevant metrics to measure the success of the product and its individual features.

- Analysis & Reporting: Use analytics tools to track and report on feature performance, making data-driven decisions for product optimizations and future roadmaps.

Job Requirements:

Educational Qualification and Experience:

- MBA with Proven experience as a Product Manager/Owner in an e-commerce environment, ideally working with Magento and customized product modules for Supply Chain domain for 6+ years of experience.

- Certified Product Manager/Product Owner.

- Strong experience in creating online Knowledge Centre or repositories of product feature documentation (both written and video).

- Hands-on experience with writing PRDs, user stories, and managing end-to-end product development processes.

- Familiarity with agile product development methodologies and sprint management.

- Strong collaboration skills to work cross-functionally with engineering, design, sales, and customer support teams.

- Excellent communication skills, with the ability to articulate complex product features and technical details to diverse audiences.

- Ability to manage competing priorities and deliver results in a fast-paced environment.

Technical Skills:

- Hands-on experience on tools like Jira, Figma etc.

- Prior experience with Magento, e-commerce platforms, or other customized web modules.

- Experience with UX/UI best practices and data analytics for product management.

- Experience working in a scaling company or startup environment.

Behavioral Skills:

- Strategic thinking

- Planning and organizing

- Interpersonal Skills

- Stakeholder management

- People Leadership

- Innovation and Creativity

- Attention to detail