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GroundTruth

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3.3

based on 56 Reviews

20 GroundTruth Jobs

Manager, Platform Specialist

GroundTruth

3.3

based on 56 Reviews

3-7 years

Gurgaon / Gurugram

1 vacancy

Manager, Platform Specialist

GroundTruth

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Customer Service Salesforce Customer Support Operations Key Account Management

+ 4 more

Job Description

A bit about us

GroundTruth is a media platform that drives in-store visits and other real business results. Using observed real-world consumer behavior, including location and purchase data, we create targeted advertising campaigns across all screens for advertisers. We then measure how consumers respond to the campaigns, including if they physically show up to a store location or website, to understand the real business results generated by a brand s advertising.

Learn more at groundtruth.com .

We believe that innovative technology starts with the best talent and have been ranked one of Ad Age s Best Places to Work in 2021, 2022, 2023. Learn more about the perks of joining our team here.

Position: Manager, Platform Specialist

Location: Gurgaon OR India

A bit about you

We are seeking a Manager, Platform Specialist with 5-7 years of experience in Ad Tech/Digital advertising and at least 5+ years of experience in account management, client services, or customer success, preferably with international clients, especially US clients. The ideal candidate will have 3+ years of management experience , leading a team while mentoring and guiding team members in India. This role requires extensive client-facing experience (QBRs, standup meetings, etc) and a proven track record of managing client relationships across the customer lifecycle. The role will be based in India, and we expect this individual to work in the EST timezone (9 AM to 5 PM). This role reports to the Director, Platform Specialist.

You will:

Direct and mentor a team of Platform Specialists, Coordinators and Operations, providing coaching and functional guidance, ensuring that team members are onboarded and fully trained on GroundTruth s suite of products.
Manage client-facing engagements, including regular quarterly business reviews, stand up meetings, client onboarding, customer support, campaign renewals, and upselling.
Become an expert on all GroundTruth applications to provide consultative guidance and ensure the team is capable of delivering the best possible support and client engagement
Oversee the day-to-day responsibilities of the Platform Specialist and Operations team, ensuring exceptional customer service and platform support
Collaborate with the Director of Platform Specialists to scope the support and resources needed to achieve business objectives
Track and analyze team performance to ensure revenue, retention, and client satisfaction goals are consistently met or exceeded
Share best practices both internally and externally to elevate client engagement and team performance
Act as the liaison between cross-functional teams (Sales, Product, Engineering, Marketing, Analytics, identifying opportunities for training, improving workflows, and driving operational efficiencies
Possess strong customer success skills to understand client needs and provide consultative recommendations to enhance platform adoption and account growth
Identify and address process improvements and operational efficiencies to increase customer satisfaction and drive platform adoption
Lead the delivery of QBRs,reporting, client training sessions, and client feedback loops , ensuring continuous improvement and development of GroundTruths Ads Manager platform
Provide regular updates and forecasting to the leadership teams, ensuring transparency in team performance and progress against business goals

You have:

This is our ideal wish list, but most people don t check every box on every job description. So, if you meet most of the criteria below and are excited about the opportunity, and willing to learn, we d love to hear from you.

5+ years of relevant experience in client-facing roles (Account Management, Customer Success, Client Services), with a focus on international clients, preferably US-based clients
3+ years of management experience with a demonstrated ability to mentor, lead, and inspire teams
Experience in digital media, AdTech, performance marketing, or media sales , preferably in a role requiring the use of technical platforms (Twitter, Facebook, AdWords, DSPs, etc.)
Strong client-facing skills with the ability to lead QBRs, training sessions, and high-level discussions with senior clients
Deep understanding of mobile advertising and location intelligence
Strong organizational and planning skills, with attention to detail and an appreciation of deadlines and goals
Proficiency in Office Suite, Excel, PowerPoint or Keynote, and Salesforce
Excellent presentation and communication skills, both written and verbal
Ability to manage multiple tasks and meet deadlines in a fast-paced, dynamic environment
Technical aptitude and eagerness to learn new technologies

You are

Organized, detail-oriented, and adept at prioritizing and managing multiple tasks at one time
Driven by your teams success and believe you play a direct role in your teams ability to succeed
Dynamic, hard-working, and able to pivot direction quickly to keep up with business demand
A strong communicator, written and oral, and are comfortable in engaging conversation with any level
Able to think strategically courteously and responds swiftly to customer requests
Able to hit and exceed quarterly performance expectations
Able to handle high-stress and high-volume workloads.
Technically competent (understand software, hardware, networks, etc.)
Motivated, goal orientated, and persistent, open to learning new skills and software
Dynamic, problem-solving, and work well in a fast-paced environment
Detail-oriented : the little things matter
A team player and not afraid to roll up your sleeves and help when needed
Self-sufficient and not afraid to take the lead and manage tasks independently
Coachable and open to feedback
Respectful: we treat each other with respect and assume the best of one another

Not afraid to have fun!

What we offer:

At GroundTruth, we want our employees to be comfortable with their benefits so they can focus on doing the work they love.

Parental leave- Maternity and Paternity
Flexible Time Offs (Earned Leaves, Sick Leaves, Birthday leave, Bereavement leave Company Holidays).
In Office Daily Catered Breakfast, Lunch, Snacks and Beverages
Health cover for any hospitalization. Covers both nuclear family and parents
Covid home quarantine cover
Tele-med for free doctor consultation, discounts on health checkups and medicines
Wellness/Gym Reimbursement
Pet Expense Reimbursement
Childcare Expenses and reimbursements
Employee assistance program
Employee referral program
Education reimbursement program
Skill development program
Cell phone reimbursement (Mobile Subsidy program)
Internet reimbursement
Birthday treat reimbursement
Employee Provident Fund Scheme offering different tax saving options such as VPF and employee and employer contribution up to 12% Basic
Creche reimbursement
Co-working space reimbursement
NPS employer match
Meal card for tax benefit
Special benefits on salary account