Process Developer

Designation: Process Developer.

We are hiring across levels in the customer support team. The designation provided will be as per the experience level of the candidate.

PREFERRED SKILLS

Have Call center/customer service experience (Chat, voice, email).
Deals with the investigation of cash withdrawal, deposit, and chargeback transactions.
Prior experience in Sales and Business Development across diverse verticals, including gaming, entertainment, etc.
A keen interest in and knowledge of the online gaming sector
Strong communication, customer management, and interpersonal skills
Ability to present and influence credibly and effectively at all levels of the organization
Must be able to work well with high targets and under pressure

Knowledge of Hindi Rummy is a must.

RESPONSIBILITIES

Play a fundamental role in setting up new businesses accounts; take responsibility for the effective onboarding of B2C customers.
Key member of the Pilot Process Team for setting up new processes, create documentation be capable of training the new team members.
Operate as a lead point of contact for any and all matters specific to your customers
Build and maintain long-lasting customer relationships
Develop a trusted advisor relationship with Customers
Ensure timely and successful delivery of our solutions and products according to the customers needs and objectives
Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
Assist with high severity requests or issue escalations as needed
Communicate clearly the progress of monthly and quarterly initiatives to internal and external stakeholders

QUALIFICATIONS

Bachelors Degree any stream