After Sales Service Manager

GREAVES is one of the leading diversified engineering companies with presence in Automotive, Non-Automotive, Aftermarket, Retail, Electric mobility solutions & Finance. Visit us at www.greavescotton.com and www.amperevehicles.com

In the Automotive segment Greaves provides a wide range of fuel-agnostic powertrain solutions for Diesel, CNG, Petrol powered 3-wheeled commercial vehicles. The company has ventured into last mile personal mobility segment with Ampere Electric for electric 2 wheelers, smaller electric industrial products and electric 3 wheelers.

In the non-automotive segment the company has wide portfolio of products in gensets, farm & application driven industries in marine, light construction & other industrial applications. With its 162 years of rich legacy & trust, Greaves continues to continuously innovate leveraging technology at forefront & finding new avenues of providing affordable & reliable solutions for progressive world.

With improving productivity, people & nation development at the core, Greaves continues to foster its Make-in-India drive through its 6 state-of-the-art manufacturing facilities in the country. Greaves has a vast nationwide network with 500+ Greaves Retail outlets & 6300+ smaller spare parts retail outlets across the country.

Company Website: https://greaveselectricmobility.com/

Responsibilities:

1. Parts Management:

• Oversee inventory management of parts and supplies across multiple locations within the area.
• Ensure parts availability and timely replenishment to meet customer demands and service needs.
• Coordinate the ordering and distribution of parts to service teams and customers.
• Maintain accurate records of parts inventory, stock levels, and ordering cycles.
• Monitor and control parts-related costs to optimize budget and reduce waste.
• Work closely with vendors and suppliers to negotiate pricing, delivery schedules, and returns.

2. Service Operations:

• Manage and coordinate all service-related activities within the assigned area, ensuring timely and efficient resolution of customer issues.
• Supervise service technicians to ensure high-quality repairs and maintenance are performed on time.
• Monitor key performance indicators (KPIs) such as repair turnaround time, customer satisfaction, and service quality.
• Develop and implement service procedures and best practices to optimize the service workflow.
• Resolve customer complaints or service-related issues and ensure customer satisfaction.
• Collaborate with sales and customer service teams to ensure a seamless service experience.

3. Team Leadership & Development:

• Lead, train, and develop a team of parts and service professionals, including parts specialists and service technicians.
• Conduct performance evaluations, provide feedback, and set clear performance objectives for team members.
• Foster a positive and collaborative team culture focused on delivering exceptional service.
• Ensure the team follows all safety standards and compliance regulations related to parts handling, servicing, and equipment.
• Address employee concerns and resolve issues in a timely manner.

4. Financial & Operational Oversight:

• Manage the budget for parts inventory, service operations, and labor costs within the assigned area.
• Identify opportunities for process improvement and cost savings within parts and service functions.
• Monitor service contracts and agreements to ensure compliance and profitability.
• Provide regular reports on service operations, parts inventory, and performance metrics to senior management.

5. Customer Relations:

• Build and maintain strong relationships with key customers, ensuring high levels of satisfaction.
• Collaborate with the sales team to identify opportunities for upselling parts or services to existing customers.
• Proactively engage with customers to identify service needs, troubleshoot issues, and provide solutions.

6. Compliance & Safety:

• Ensure all service and parts operations comply with company policies, industry regulations, and safety standards.
• Ensure team members are trained on and adhere to safety protocols related to parts handling, equipment maintenance, and customer service.

Qualifications:

Education and Experience:

• Bachelors degree in business, automotive, or a related field (preferred).
• Minimum of 5 years of experience in parts and service management or a similar role in a related industry (automotive, heavy equipment, industrial machinery, etc.).
• Proven leadership experience managing teams in a service or parts environment.
• Strong knowledge of inventory management systems, parts logistics, and service operations.

Skills and Competencies:

• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities and meet deadlines.
• Customer-focused with a strong commitment to service excellence.
• Proficient in Microsoft Office Suite and parts management software (e.g., SAP, Oracle, or similar systems).
• Knowledge of safety standards and regulatory compliance.

Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and teamwork abilities.
• Ability to work in a fast-paced and dynamic environment.Role & responsibilities

Preferred candidate profile

Perks and benefits