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Goldman Sachs

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3.5

based on 1.2k Reviews

116 Goldman Sachs Jobs

US Deposits (Backoffice Fulfillment) - Specialist

Goldman Sachs

3.5

based on 1.2k Reviews

1-3 years

Bangalore / Bengaluru

1 vacancy

US Deposits (Backoffice Fulfillment) - Specialist

Goldman Sachs

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Investment Banking Customer Support Analytical Chemistry Risk Management Wealth Management

+ 4 more

Job Description

We are looking for customer services professionals to join our growing customer support team. Are you an experienced customer service professional or have a desire to build a career in customer services

OUR IMPACT

Our division provides critical operational functions to ensure our customers can manage their accounts with us easily and securely. From day one, team members play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.

You will join and support our US Deposits function in Bengaluru.

Job Summary & Responsibilities

The Back Office Specialist is responsible for the day to day coverage of customer account maintenance processes including but not limited to application review and processing, and correspondence.

Provide support for customers with various online retail deposit products such online savings accounts and certificate of deposits
Access multiple electronic systems and document steps taken to efficiently service the customer
Participate in projects to drive operational excellence
Completion of ongoing compliance and remedial training as scheduled
Meet established goals for all metrics, including quality, productivity and profitability quotas, and customer acquisition by focusing on maximizing service to customers.

BASIC QUALIFICATIONS

Minimum Graduation
Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
1 years of experience in financial services/banking environment/regulations
Strong problem solving and analytical/accounting skills
Ability to multi-task in a fast paced environment
Excellent communication skills, both verbal and written
High level of accuracy and attention to detail
1 - 3.5 years of relevant experience
Experience in delivery of customer service

Preferred Qualifications