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Onsite Support Engineer
2-5 years
Vijayawada, Visakhapatnam, Guntur + 1 more
1 vacancy
Onsite Support Engineer
Godrej Koerber
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Deliver Superlative Customer experience w.r.t After Service by efficiently handling breakdown calls and building strong customer relationships.
Responsibilities
- Analyze problem and execute correctives.
- Support customer for problem solving through remote.
- Train team in crisis management / customer anxiety management.
- Carry out equipment surveys to identify expected problems and initiate preventive steps.
- Develop good connects with User team to support them in trouble free running of equipment.
- Recommendation for free replacement of spares even though out of warranty based on assessment of reason of failure.
- KRA1- Carry out BD Maintenance / Preventive Maintenance within agreed Service Levels
- KRA2- Build strong Customer / User connects
- KRA3- Maintain High System uptime
Essential
- ITI/Diploma in Engineering Instrumentation / Electrical Engg / Electronics/Mechatronics
Preferred
- Same as above
- Knowledge of Siemens PLC, Sensors, Drives + Electrical equipment like VFD Motors, Power circuits, Bar code scanners, LAN Networking troubleshooting, etc.
- Experience in Customer Service
- Problem Solving Mindset
- Interpersonal Skills- team player, cohesive working wit CFT
- Result Orientation
- Self-motivated
- Good Oral and Written Communication
- Positive attitude- Open for suggestions and improvement
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Saturday
Within country
Day Shift
Godrej Koerber Benefits
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