Onsite Engineer - Field Service - Godrej Koerber

Godrej Koerber Supply Chain Ltd. (GKSC) is pioneer and leader in offering automated warehousing and supply chain solutions. Our success has been shaped to a large extent by our satisfied customers and acceptability of automated warehousing solutions in Indian Industry. Our solution offerings extend both to the Manufacturing Intra-logistics and Distribution Intra-logistics. domain.

Deliver Superlative Customer experience w.r.t After Service by efficiently handling breakdown calls and building strong customer relationships.

• Analyze problem and execute correctives.
• Support customer for problem solving through remote.
• Train team in crisis management / customer anxiety management.
• Carry out equipment surveys to identify expected problems and initiate preventive steps.
• Develop good connects with User team to support them in trouble free running of equipment.

• Recommendation for free replacement of spares even though out of warranty based on assessment of reason of failure.

• KRA1- Carry out BD Maintenance / Preventive Maintenance within agreed Service Levels
• KRA2- Build strong Customer / User connects
• KRA3- Maintain High System uptime

• Knowledge of Siemens PLC, Sensors, Drives + Electrical equipment like VFD Motors, Power circuits, Bar code scanners, LAN Networking troubleshooting, etc.
• Experience in Customer Service
• Problem Solving Mindset
• Interpersonal Skills- team player, cohesive working wit CFT
• Result Orientation
• Self-motivated
• Good Oral and Written Communication
• Positive attitude- Open for suggestions and improvement