Godrej MHE | Service - Vijayawada

JOB PROFILE

Key Result Areas:

- Customer Satisfaction

- Revenue Generation for Service Business

- Training to dealers

- Warrant Disbursement

Job Description:

The incumbent will report to Service Head of the branch location.

1. Customer Satisfaction:

- Ensuring customer satisfaction by providing proper aftermarket support to customers in the given territory.

- Ensuring customer satisfaction by quick responses for spares and services for long-term relationships.

- Ensuring clear & concise communication for follow ups with Customers & Service HO personnel.

2. Revenue Generation for Service Business:

- Visiting the customers for generating Service business & evaluating technical jobs viz., repairs, refurbishing etc.

- Ensuring that the work is carried out as per contracts AMC / PMC / CMC schedules & maintain MIS.

- Supporting the service business by generation of sales of genuine spares & attachments.

- Have an upbeat attitude to remain optimistic & be a go getter.

- Maintain & have the Service MIS on tab.

3. Training to dealers:

- Training of Dealer personals and development of right processes for service delivery at the dealer end.

- Provide training to Dealers & customers about product upkeep, maintenance and safety of the equipment purchased by the customers.

4. Warranty Disbursement:

- Judicious Warranty disbursement for reducing Warranty Expenses Mentoring Dealers.

- Sharp focus on Hiring & Contracts operations & adherence to SLAs Whilst warranty period.

- Salvage / repair the spare parts to reuse, understand recurring problems of the products, replacement of spares at customers site and sending back items under warranty to HO for proper accounting and documentation.

Note: The incumbent would be required to travel extensively for the purpose of Company-s business as per the job requirements. The incumbent should possess a valid two-wheeler driving license.