Manager- DGR Instructor

JOB PURPOSE

GMR AA is on an ambitious expansion mode and is in the process of its spreading wings across various locations in the country. GMR AA has identified DGR, Air Cargo and Passenger Services related trainings to be amongst the key contributors to propel aggressive business targets.

This role requires subject matter expertise in one or more domains such as Dangerous Goods Regulations (DGR), Air Cargo, Special Cargo, Passenger Services etc. The person will also be accountable for business development, achieving revenue targets, ensuring client interaction, market insights and outreach. This role is in high demand in airlines and in various competitor academies.

ORGANISATION CHART

KEY ACCOUNTABILITIES

Accountabilities KPI Training delivery and development
Deliver DGR and other trainings as per the published schedule.
Ensure DGR and other trainings being delivered are best in class and in compliance with applicable regulations.
Update DGR and other training material periodically.
Design, develop and deliver new training programs
Retention of existing clients
Repeat business from existing clients
New business from existing clients
Participants feedback (formal as well as informal and word of mouth publicity).
Maintenance of training documents
File and maintain DGR training records for the specified period.
Ensure error free correction of DGR examination papers.
NIL findings in regulatory from DGCA and other internal / external audits.
Timely delivery of training results and certificates
Client satisfaction
Achieve high level of customer delight
Ensure 90% or more feedback received is rated as Excellent .
Clients advocate our services and refer new business to us
Business Development
Aggressive business development to shift business from competitors
Responsible for ensuring the regional training center is profitable and for expanding business in new geographies
Acquiring market insights and requirements across different segments and geographies
Accountable for adding new clients. Meeting the AOP revenue target for the region 1 Cr for FY 2022 23
BD client conversion and no. of new clients added.
Cross Selling of related Training programs to Airports, Cargo Terminals, Security Agencies, Ground Handlers, Airlines, Non-Scheduled Operators etc.
Ensuring business continuity.
No. of new channel partners developed for business with background verification
Development of new revenue streams
Cross-selling other programs such as Perishable Cargo Regulations, Live Animal Regulations, Perishable Cargo Regulations, Airline Passenger Services etc.
Consultancy services
Products
25% revenue from new programs Business Promotion
Write blogs, conduct seminars, give talks, participate in conferences, engage through social media
Plan and execute business promotion events at minimal cost.
Timely development of promotional materials.
Business promotion and Digital marketing initiatives

EXTERNAL INTERACTIONS

Domestic and International Airlines, Non-scheduled Operators, Freight Forwarders, Custom Agents, Ground Handlers etc

INTERNAL INTERACTIONS

Group and JV companies

FINANCIAL DIMENSIONS

Aggressive Revenue target, Cost effectiveness and to be in line with the AOP figures, New Location Project Cost within AOP

1 CR per annum and 25% of the revenues from New Business

OTHER DIMENSIONS

Handle large no. of companies and training personnel

EDUCATION QUALIFICATIONS

Graduate degree or higher
Relevant professional certifications

RELEVANT EXPERIENCE

At least 10 years of aviation experience with at least 3 years in training delivery
Ability to conduct all categories of DGR training.
Should be well-versed with two or more of the following subjects Dangerous Goods Regulations (DGR), IATA Cargo Introductory Course, Perishable Cargo Regulations, Live Animals Regulations, Unit Load Device Regulations, Temperature Controlled Cargo Regulations, Pharmaceutical Handling, Import/Export formalities, Airline Passenger Services, Customer Service, Ramp Operations, Ramp Safety, Passenger Services and Departure Control Systems, Safety Management System (SMS) training etc.
High level of subject matter expertise
Must be willing to travel extensively.
Ability to handle multiple tasks like training delivery; preparing and updating question papers, training material, power-point presentations; BD activities etc.
Result oriented in terms of financials.
Must be excellent team player.
Must have excellent written and verbal communication skills.
Must have high level of emotional intelligence.

COMPETENCIES