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110 GMR Group Jobs

Asset Head-GTS & Parking

12-15 years

Mumbai

1 vacancy

Asset Head-GTS & Parking

GMR Group

posted 17hr ago

Job Description

Responsible for operations and revenue maximization for Parking and Allied Services under the car park platform including.
The role encompasses planning, development execution of Business Plans in collaboration with business partners and engagement with Internal External stakeholders.

ORGANISATION CHART

KEY ACCOUNTABILITIES
Accountabilities KPIs Parking Management: Gaining an overall business understanding of Parking business and leading operations for overall vertical growth through Business Partner Management, Effective use of Business Analytics Insights, Driving consumer experience and Operational Excellence, Implementation of New Initiatives. Manage OM Partner. Targets vs Actuals: Penetration, ATV, SPP, SPSM, IPSM, IPP Team Development: Training and Leading the Operations Team. Designing policies to align with overall strategy on setting deploying required department SOPs for appropriate service deliveries. Training planner
Customer Feedback
Contract Management: Managing contracts relations with contractors, vendors, partners and users to understand overall service delivery and experience Concession Management: Maximize Revenue contribution by parking category and brand through an aligned and collaborative approach with business partners (AOP setting, partner business reviews and support, industry and category benchmarking, sub-category level business performance analysis, strategic initiatives rollout and execution, audits, departmental risk management pertaining to specified accounts, etc. Concessionaire Satisfaction Index: Target v/s Actual
Airport Survey Quality Index/ Skytax rating: Target v/s Actual
Occupancy %
Compliances Management
Food quality/ hygiene/ No. of complaints
Adherence of LA terms conditions
Revenue Leakage Control: Monitor Control Revenue Leakage at Parking/ business. Audit Reports Implement standardized systems and processes to improve efficiencies and enhance customer experience
Implement standardized system and processes to improve operating efficiency, with respect to account management, payments and invoicing, compliances etc.
Work in collaboration with the operations other internal departments towards development of systems and processes to improve the overall customer experience
Percentage retention of existing accounts
Revenue targets planned vs. achieved
DSO
Internal audit compliances
ASQ ratings/ Skytrax rating


KEY ACCOUNTABILITIES - Additional Details


EXTERNAL INTERACTIONS
Concessionaire Brands: CEO, Sales Marketing Head, Brand Head, Store Head.
Airlines: Key Personals, Fleet Operators
App Aggregators: Operations Head
Quality/Audit agencies
Other agencies like CISF, Municipal Corporation etc


INTERNAL INTERACTIONS
Terminal Operations Team
Legal Team
Finance Team
Quality Team
PE (Project Engineering), Finishes Team
ARFF Team
I.T Team
Security Landside Team


FINANCIAL DIMENSIONS
Annual Operating Plan (AOP):
- Sales
- SPP
- IPP
- SPSM
- IPSM
Below Line Improvement Plan (BLIP)
Daily Sales Outstanding (DSO)


OTHER DIMENSIONS
Direct Reports NA
Parking Penetration / Occupancy
No. of business managed
No. of business Opened
No. of Concessionaire managed


EDUCATION QUALIFICATIONS
  • Graduate/Post Graduate Degree/ Diploma in Management


RELEVANT EXPERIENCE
  • 12-15 years of experience with at least 5 year s experience in Facility Management, FB Operations, Hotels, Lounges with brands/ operators at Regional/ National level.
Experience of working in Airport environment in services/ parking vertical will be an added advantage.


COMPETENCIES
  • Teamwork Interpersonal influence
  • Stakeholder Focus
  • Planning Decision Making
  • Execution Results
  • Networking
  • Personal Effectiveness
  • Social Awareness
  • Strategic Orientation
  • Problem Solving Analytical Thinking
  • Entrepreneurship
  • Capability Building

Employment Type: Full Time, Permanent

Read full job description

GMR Group Interview Questions & Tips

Prepare for GMR Group roles with real interview advice

Top GMR Group Assets Head Interview Questions

Q1. What is the thumb rule to calculate the water consumption in a cooling tower?
Q2. What is the process for processing the extra items and what methods we used to follow while processing the extra items in an Infra project ?
Q3. If the base rate of Kota is 30rs per sft then besting a procurement guy what should be the SITC rate per sft for Kota works.
View all 74 questions

What people at GMR Group are saying

What GMR Group employees are saying about work life

based on 1.2k employees
62%
63%
48%
99%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

GMR Group Benefits

Health Insurance
Free Transport
Job Training
Soft Skill Training
Cafeteria
Free Food +6 more
View more benefits

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