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Technical Trainee / Administrator Tech Support
0-1 years
Mangaluru
1 vacancy
Technical Trainee / Administrator Tech Support
GlowTouch Technologies
posted 4y ago
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Flexible timing
Key skills for the job
Job Description
Summary of Position: Handle calls and assist customers regarding webhosting issues
Responsibilities:- Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
- Provide technical support for level-one escalation issues via help desk.
- Should multitask and meet specific goals set by supervisors and the managers.
Qualifications: BCA,BSc,Diploma (CS), MCA, MSc(CS), BE( except Mechanical & Civil)
Skills:- Excellent written and verbal communication skills in the English language.
- Able to speak in Hindi
- Ability to work well with a team in a fast-paced, constantly changing environment
- Outstanding customer service skills and a dedication to provide a great customer service
- Reliable to work in rotational shifts and to complete work as per expectations.
- Ability to multi-task and meet specific goals set by supervisors and management.
Employment Type: Full Time, Permanent
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