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PLM Support Consultant
Global Pharma Tek
posted 10d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
we need someone who can handle 3DExperince (Catia/Enovia) L1/L2/L3 support tickets.3D
Experience, CATIA V5, ENOVIA VPM Performance & Functional Testing.
Address the incidents received in Service Now/ helpdesk for L2 Resolver Group respecting the defined SLA.
Evaluate & respond to query and access request sent through mail.
Defect creation, follow-up, testing and tracking for closure.
Knowledge article creation and update.
Performing NRT Test using Test scripts and Functional Test on data model Customization.
Publishing KPI's in Accessibility work which includes REACT Requests & Incidents for every month for FINISHED status only Perform functional tests on the tool during MIP(Move into production) , defect closer, Hotfix etc Highlight any abnormalities, defect found in tools with team.
Tool performance related monitoring activities.
Impact analysis on tool's in scope due to any downstream dependencies.
Address the incidents received in Service Now/ helpdesk for L2 Resolver Group respecting the defined SLA.
Evaluate & respond to query and access request sent through mail.
Defect creation, follow-up, testing and tracking for closure.
Knowledge article creation and update.
Performing NRT Test using Test scripts and Functional Test on data model Customization.
Publishing KPI's in Accessibility work which includes REACT Requests & Incidents for every month for FINISHED status only Perform functional tests on the tool during MIP(Move into production) , defect closer, Hotfix etc Highlight any abnormalities, defect found in tools with team.
Tool performance related monitoring activities.
Impact analysis on tool's in scope due to any downstream dependencies.
Employment Type: Full Time, Permanent
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Strict timing
Monday to Friday
No travel
Night Shift
Global Pharma Tek Benefits
Work From Home 
Job Training 
Free Transport 
Soft Skill Training 
Health Insurance 
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