Manager - Client Servicing

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and objectives.

2. Build and nurture strong, long-term relationships with clients.

Project Coordination:

1. Coordinate with internal teams (creative, content, PPC, etc.) to ensure timely and successful delivery of digital marketing campaigns and projects.

2. Monitor project progress and provide regular updates to clients.

Strategic Planning:

1. Understand client business goals and develop strategies to achieve them through digital marketing initiatives.

2. Prepare and present campaign proposals, reports, and performance metrics to clients.

Problem-Solving:

1. Address and resolve any client issues or concerns promptly and effectively.

2. Proactively identify opportunities for improving client satisfaction and agency performance.

Market Research:

1. Stay updated on industry trends, competitive landscape, and emerging digital marketing strategies.

2. Provide clients with insights and recommendations based on research and analysis.

Administrative Tasks:

1. Maintain accurate client records, including contracts, project briefs, and correspondence.

2. Assist in billing and invoicing processes.

Skill Set Required:

1. Communication:

Excellent verbal and written communication skills.

Ability to articulate complex ideas clearly and effectively.

2. Interpersonal Skills:

Strong relationship-building skills.

Ability to work collaboratively with clients and internal teams.

3. Organizational Skills:

Exceptional organizational and multitasking abilities.

Strong attention to detail and ability to manage multiple projects simultaneously.

4. Problem-Solving:

Strong analytical and problem-solving skills.

Ability to think creatively and strategically.

5. Technical Proficiency:

Familiarity with digital marketing tools and platforms (e.g., Google Analytics, SEO tools, PPC platforms).

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).