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1 Getmax Job
Microsoft 365 Adoption Manager
Getmax
posted 14d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Develop a deep understanding of the customer s business environment and their technology landscape.
- Foster strong relationships with customer stakeholders to understand their needs and align them with Microsoft 365 capabilities.
- Drive the adoption and usage of Microsoft 365 services within the customer s organization.
- Provide guidance on best practices, governance, and change management to ensure a successful Microsoft 365 deployment.
- Collaborate with the sales team to identify upsell and cross-sell opportunities within the customer base.
- Monitor customer health metrics and develop strategies to address any adoption or satisfaction issues.
- Deliver regular reports and insights to customers and internal stakeholders on the progress of Microsoft 365 adoption and value realization.
- Stay current with Microsoft 365 updates and new features to act as an expert advisor to customers.
- Develop and execute a Microsoft 365 adoption strategy and roadmap that aligns with the organization s vision, mission, and objectives.
- Identify and prioritize the business scenarios and use cases that can benefit from Microsoft 365 solutions, such as collaboration, communication, productivity, security, and compliance.
- Create and deliver engaging and effective training and awareness programs that educate and empower end users to adopt and use Microsoft 365 tools and features.
- Establish and manage a network of champions and advocates who can support and promote the adoption of Microsoft 365 across the organization.
- Track and analyze the adoption and usage metrics and trends, and report on the value and benefits of Microsoft 365 solutions.
- Identify and resolve any issues or barriers that may hinder the adoption and usage of Microsoft 365.
- Stay updated on the latest developments and best practices of Microsoft 365, and share insights and learnings with the organization.
- Bachelor s degree in business, IT, or related field, or equivalent work experience.
- Proven experience in customer success, account management, or a similar role in a technology environment.
- Strong understanding of Microsoft 365 services and their application in business scenarios.
- Experience in managing and leading Microsoft 365 adoption projects or programs.
- Strong knowledge and understanding of Microsoft 365 products and services, such as Teams, SharePoint, OneDrive, Outlook, Word, Excel, PowerPoint, OneNote, Planner, Yammer, Stream, and Power Platform.
- Excellent communication and presentation skills, with the ability to tailor the message to different audiences and levels.
- Strong collaboration and interpersonal skills, with the ability to build and maintain positive relationships with stakeholders and end users.
- Proven ability to drive change and influence behavior across the organization.
- Certification in Microsoft 365 Fundamentals, Microsoft 365 Modern Desktop Administrator, or Microsoft 365 Teamwork Administrator is preferred.
- Analytical mindset with the ability to translate data into actionable insights.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Employment Type: Full Time, Permanent
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What Getmax employees are saying about work life
based on 23 employees
Strict timing
Monday to Friday
No travel
Day Shift
Getmax Benefits
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