Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

RATE NOW!
- ABECA 2025
  
  RATE NOW!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

George Jon

Compare

4.0

based on 1 Review

3 George Jon Jobs

Associate Technical Services Engineer

George Jon

4.0

based on 1 Review

1-2 years

Remote

1 vacancy

Associate Technical Services Engineer

George Jon

posted 29d ago

Job Role Insights

Fixed timing

Key skills for the job

Computer Networking SQL Cisco Automation Testing Information Technology Backend

+ 4 more

Job Description

POSITION OVERVIEW
The Associate Technical Services Engineer is a key member of our growing team. This individual is responsible for possessing comprehensive knowledge of and supporting several eDiscovery applications including Relativity, Cloud Nine LAW/Explore, NUIX, iPro, Reveal AI, Brainspace and other relevant applications. Candidates should build a strong understanding of the various features and abilities of each application. In addition, they should assist in preparing documentation and executing or managing client recurring tasks of the infrastructure and application.

The Engineer is also responsible for obtaining and maintaining relevant training and certifications as well as keeping up to date with the software and hardware being supported.

RESPONSIBILITIES

Support eDiscovery applications on the frontend and backend.
Support Relativity, NUIX, Reveal, Cloud Nine, and iPro software suites, with the ability to triage and route calls to appropriate technicians as required.
Assist in maintaining and monitoring client environments.
Assist in managing client recurring tasks and internal tools.
Develop in-depth knowledge of the software application catalog and how it relates to the customer s needs.
Create and edit documentation of internal processes and procedures.
Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages.
Enter all work as service tickets into ConnectWise.
Work through a daily schedule in ConnectWise, closely logging all time and expenses.

QUALIFICATIONS

Bachelor s degree in information technology or computer science.
Entry level knowledge on Microsoft SQL Server.
Entry level knowledge in Windows Server Administration.
Microsoft windows Clustering.
Entry level Server, storage, and networking hardware knowledge.
Ticket management, issue tracking and change-log management skills.
Able to work in a team and communicate effectively with the ability to work independently.
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations.
Ability to travel for client engagements up to 10% of the time.

NICE-TO-HAVES

Professional IT Certifications, such as: SQL, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
Scripting & Automation experience.